Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
ACD Calls Auto-Answer not working
Hi all, I have a CM 6.0.1 SP 5 with System Platform 6.0.3.3.3 They are using EAS to answer inbound calls, they are getting some calls where even when the agents are set up as auto-answer ACD the calls keep ringing and agents are not able to answer the calls. Calls keep ringing for more than 1...- jgera81
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
-
ACD Calls Auto-Answer not working
Hi all, I have a CM 6.0.1 SP 5 with System Platform 6.0.3.3.3 They are using EAS to answer inbound calls, they are getting some calls where even when the agents are set up as auto-answer ACD the calls keep ringing and agents are not able to answer the calls. Calls keep ringing for more than 1...- jgera81
- Thread
- Replies: 1
- Forum: Avaya: Modular Messaging
-
DTMF Problem
Hi guys, I would like to verify if someone has faced something like this, or someone could have some advice on configuration that could help. I have a system running 6.0.1 with SP 9 (patch 19940, the latest), running on G450 (fw 31.20.1, the recommended), ds1 board mm710bp h 14 (fw 52)...- jgera81
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
