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Can the IP Office allow music to be played thru the handsets speaker when the handset is idle and can calls be recorded while talking with the caller? The recorded call once completed si stored as a regular message in the users voice mailbox. These two features are available on the Nortel MICS...

I have been able to do this with MICS PRI but seem to running into a problem with this BCM 50 using POTS lines. Internally I have set up a route 301 and dest code 301 to dial their California office. this works great for the staff they can easily transfer calls etc.. When calling through the...

do the Avaya 2420 and sets need to be upgraded if they're going to be used on the IP Office 500 version 7.0? If so what are the advantages and why should they be upgraded "A phone is a phone and not a computer workstation".

if we used to think toll fraud with the older phone systems was a problem, take a look at this! Pretty frightening Go CISCO! http://m.youtube.com/index?desktop_uri=%2F&gl=US "A phone is a phone and not a computer workstation".

I have been noticing this more and more. It happened to me two more times last week. I have two major clients one with a good old trusty BCM-400 and one with a MICS. Bot systems are in excellent health. One is now using all T series sets and the other is starting to migrate them to please...

Have an old 8x24 and I am trying to get it programmed to RING and not RING & APPEAR. I have the lines in POOL-A. I have done this a long time ago but I forgot. They have 8 POTS lines and just show 2 IC keys on each set. The config menu is so old I can't remember what part to program in...

Do I need a power supply to use the EU 24 with a 2420 and also is there anything special about this cable or can I make one up myself? Avaya IP OFFICE EU24 D6AP 87 102937620 Silver 7-foot Modular Power Cord Cable Is it just an Silver Satin pint to pin? "A phone is a phone and not a computer...

First time installing a PRI on a BCM-50. I do this all the time for the MICS. IS the protocol and network cable all the same? "A phone is a phone and not a computer workstation".

Ok so this little system I got for a song that I want to train myself on booted right up. It came with several 5410 and 2420 sets. They came up but are saying THIS TERMINAL IS BARRED This system was removed from an office and shipped to me as is. All the buttons are locked and I can not...

Does anyone have a link that will allow me to download manager for IP Office 500? I just got a little system to play with in the shop and I assume that it is like the BCM 50 and needs the manager to configure the system? "A phone is a phone and not a computer workstation".

there any noticeable loss when a call is transferred externally from using to analog lines or during a conference call? "A phone is a phone and not a computer workstation".

checked faq but could mot find the colors for a PRI cable for a MICS 7.0. I know one end is a standatd network pinout but i forgot how yo pin the othend "A phone is a phone and not a computer workstation".

I have never added a wireless handset on a Partner system. What model does your customer like the best? Thanks "A phone is a phone and not a computer workstation".

I have a client that is moving and they want their BCM 400 ( which is in great shape ) to me reinstalled. I want to back up everything onto my laptop just in case. What is the correct way to do this? "A phone is a phone and not a computer workstation".

I have been hearing that even though CISCO is very popular and the name that customers are asking for the customers end up with a lot of trouble using their equipment. I have never used CISCO other then their routers. What have you guys been hearing or what is your experience with the...

I ahve tried to use a DB 9 to USB cable and connect it to a FastRad but could not get it to work. It looks like my windows XP needs a driver. has anyone been able to get one these of these to work? The reason I want to use one is because the newer PCs and Laptops no longer has DB9 ports on...

I was able to install 62.00 from Avaya and now I can no longer do this. Any other resources so I can use it on my Windows 7? "A phone is a phone and not a computer workstation".

This is a MICS 4.0. Customer has moved two exts. to an off site location ext 230 and 277. I have removed the sets and am trying to delete the DNs 230 and 277 so that I can assign them as a DEST code. Usually I just change the DNs to another DN number and then the old DNs are free to assign to...

The big issue I have always had with CID is that when using POTS lines the customer has to remember to WAIT for the CO to send the CID info before picking up the handset or they get no CID info. This is usually about 2 rings. I have noticed on some other systems that there is a setting or...

Now that Nortel is no more who do you guys think the new worldwide leader in telcom will be? Who is going to set the standards. Or do you guys think one of the companies is already there? I had heard that AVAYA is now the leader. What do you guys think? "A phone is a phone and not a...