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In one department when we have a user listening to other users for training purposes and a call comes in to the same huntgroup, the user monitoring the call is disconnected the instant the new incoming call is answered by anyone. For example - x1234 is listening to x1235 - New call comes...

I've tried scouring for this info but it's either not easily identified from my searches, it's buried, or I've lost my marbles again :-P Our CEO has asked about us having inbound outside caller id names (I believe the protocol/feature is called CNAM). We get number okay (CLID?) but we're...

Running IP Office 500 8.1 Does anyone know of a way to have internal calls just continue to ring and not going to voicemail but external calls behave normally rolling over to voicemail after the set amount of time?

We bought a 9670G that's behaving a bit out of the ordinary. We have a few 9620s that we have working just fine so I'm familiar with most of the process of getting the IP phones to work. This 9670G though is throwing me for a loop. On the 9620s we can take over our digital desk extensions...

Trying to setup an IP phone to allow employees to work remotely and I got this thing all setup and going except that when I try to login to my extension it says "Extension In Use" but when I press Continue to take over the extension it just keeps coming back. Doesn't matter if I've logged out of...

Subject pretty much sums it up, got two used Avaya 9620L phones and one of them will not connect to the call server or even take a firmware upgrade. Everytime it connects to the file server it says "File Obtained Please Wait" then reboots. At first I do remember it actually downloading and...

So I'm having a problem where some users' extensions are unable to make international calls but I can from my extension. When I call from their extension they get a message that the "number is not in service" but when I call from my extension it works fine. Any idea where to start looking...

I'm having an issue where one single employee who can't be found in the dial by name directory. I've tried switching from last name to first name. Tried changing her User's name as it's saved in IP Office Manager. Tried a different extension. System has been rebooted several times since this...

Okay I just wasted a good hour looking for some conference phones only to find out that apparently they don't work with all systems. Can anybody make some suggestions as to what conference phones work with IP Office 500 and Phone Manager 8+

We had a IP500 unit that's power supply suddenly failed on us a few weeks ago. We were able to procure two replacement units, one for immediate usage and the other as a spare. The original spare we bought failed the moment we plugged it in to see if it worked (lights came on then immediately...

I am trying to set up an Avaya 9620L to function using VPN. I used this document as a guide to initially set it up (http://downloads.avaya.com/css/P8/documents/100019199) but had to make some minor adjustments in order to use it because the router we have is the same model but v2. I believe I...