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We have a remote worker that is answering calls that are forwarded to his cell phone and recorded with contact store. And this working well, what we would also like to do is when he calls the customer back on his cell be able to call into the system and then call the customer to have that call...

Is it possible on the IP500 V2 version 8.1 to capture PII (Personal Identifiable Information)? We are wanting to allow the customer when on a call to enter their SSN or CC numbers using the keypad. We have an application that we would send the info to instead of having the customer read the...

IP office version 8.1 Sonicwall tz215 I'm having trouble setting the remote IP address of the IP phone to connect using a virtual address in the settings of the phone. It works great if the router on the remote site is NOT the same as our subnet 192.168.1.0 Following tech tip 190 it says to set...

I have an Digital Station 16 the won't link to the control unit. I have tried powering it up first and the control unit last it just stays in the blinking green state. I have tried using a different expansion slot and cable, tried with no phones plugged in and nothing seems to work. Anybody have...

We are purchasing a new Avaya IP office 500v2 and would like any input on which software release to run 7 or 8.1. Also if we choose to run version 7 what are the one-X mobile twinning support/options/limitations with iPhones. Thanks