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  1. ringvoltage

    IX Workplace Mobile/Desktop outside calling

    Sorry for the double questions... I have a remote J179 SIP phone. It can dial 9 and an outside number and make a call over SIP trunks. Works as expected. Same user has IX Workplace installed on desktop. Dialing 9 and the same outside number, doesn't work. There is no calling number. In...
  2. ringvoltage

    Customizing ipo start page

    When navigating to the ipoffice, it gives a web page with a simple list of available links - Web Manager, Self admin etc. How do I change that page? I didn't see anything on the SD card. worse yet it encourages indexing (<meta name="robots" content="index,follow">) and it seems to be have been...
  3. ringvoltage

    R11.1 Remote Extensions J179 and IX Workplace

    I've followed the information is this thread but I am still having issues getting this up and running. Banging my head against a wall. https://www.tek-tips.com/viewthread.cfm?qid=1802073 Is there a document from Avaya or somewhere on how it should be setup? I can't find anything on R11.1. I...
  4. ringvoltage

    Transcription of voicemail

    My customers have started asking for transcription of voicemail. Many of the cloud providers offer it as a feature of their voicemail product. Has anyone used a service with the IPOffice to offer transcription? Thanks
  5. ringvoltage

    Admin server install from iso and vmware

    I am using iso c110-11.0.4100.11.iso for the installation VMWare 6.7.0 HP Proliant gl160 gen10 I have the host setup for 64 bit (tried 32 as well) CentOS 6 The installation runs fine. On reboot, I get a kernel pacnic. 'Not syncing - attempted to kill init' Does anyone have any suggestions on...
  6. ringvoltage

    Avaya and RingCentral

    Anyone have thoughts or knowledge about the ringcenteral / avaya partnership? It doesn't make sense to me from an Avaya perspective because RingCentral doesn't use their own UCaaS platforms. They use Zoom and glip which as far as I know are just integrations. Anyone know what it will be for the...
  7. ringvoltage

    9608 R11 Fortigate VPN Multiple VPN Phones

    I have a R11 system with 9608 phones connecting over VPN to a fortigate firewall. Something interesting is happening and I am not sure how to troubleshoot. The VPN tunnels get build, the phone connects and can make calls etc. What is interesting is when you add a second VPN phone to the mix...
  8. ringvoltage

    Hunt group status display on supervisor phone

    Is there a way to show status of calls in a hunt group queue on the display of a phone? Instead of using a third party application, does IPO have a way to just show basic ACD info on a phone? For example 'HuntGroupName: 4 calls in queue 3/4 agents logged in' I didn't see any shortcodes or...
  9. ringvoltage

    One-x portal and mobile client basic operation

    I am trying to get my head around how the one-x portal and preferred mobile client are supposed to work. I am assuming that I am not understanding how it all works and hope that someone here can set me straight. I have R8 ipo with one-x portal running. I can log a user into the web portal and...
  10. ringvoltage

    Analog phone mwi stutter tone

    Working with R8+ versions - Is there a stutter tone provided to analog phones when there is a voicemail in their mailbox? I can't find a setting for it in Manager and in searching the forum I get conflicting answers. Some say there isn't stutter tone and the only option is a MWI light or...
  11. ringvoltage

    ipoffice 8.0 import configuration

    I am new to the ipoffice and am trying to import a configuration as written in the help file. Does anyone know if import works? I see conflicting reports in the Avaya knowledge base. Some say "this feature does not work right now" Others say it does. When I import, there are no errors but...

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