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Hi All, Quick question for anyone in the know. Hoping this is the right place to put this. let me know if not. I've a site at the moment that has fan/ac errors on two separate 650s. One of three fans in each array is down so i am suspecting the fans to be the issue. I am trying to swap out...

Hi, I have a question regarding the routing of numbers which aren't present on our PBX dial plan. Let me explain: - Our dial plan for the building includes a 9xxx range which is exclusively reserved for Lync extensions...and excluded from the Avaya PBX dial plan. - We are planning on...

Hi All, I have a strange one here... Our EA group in the office has various bridged appearances set up for MDs and other extensions. 2 x Lines for each bridged ext. Everything was working fine up until last week when it was reported to me that when the MD is ringing their ext, they pick up but...

Hi, I have a problem here with one extension in a hunt group. The person in question is a member of the hunt group which is attached to point 1 on the coverage path. When a call hits the coverage path, the call will appear on the top of the phone, but it will not ring. i have tried a test...

Hi everyone, I am in the middle of trying to re-route a phone which is being decomissioned, to another phone (X-Ported 6408D) which is on the same desk (it is a reception). I have tried using a an internal xfer with VDN variables and hard coding the number in a vector. When that didn't work I...

Hi everyone, I am in the middle of trying to re-route a phone which is being decomissioned, to another phone (X-Ported 6408D) which is on the same desk (it is a reception). I have tried using a an internal xfer with VDN variables and hard coding the number in a vector. When that didn't work I...

Hi everyone, I am having a bit of an issue with an agents set up at the minute. There are whisper announcements set up to play on each of the skills assigned to her, but they only play when she is logged in on a softphone. If she is logged in to a physical phone, she hears nothing. At this...

All, I have a CMS issue here in the office. We have one user who as of last friday cannot log on to our CMS server. I have trawled through this forum and i found a similar problem where one given solution was removing the cache etc. I have done that and reinstalled the program but it is still...

Hi everybody, I'm having a little trouble here. I need to disable the data port on 2 out of the 6 floors in our building. I've been researching a little and it seems administering Groups in the settings.txt file is the best way to go about it. So far i have added the following lines to the...

Quick and easy question for all of you for my fist foray into TekTips.... I have a Vector here with a few route-to steps: 06 route-to number 00155484866# with cov y if unconditionally 07 stop 08 route-to number 00416488668464# with cov y if unconditionally 09 stop 10 route-to...