Search results for query: *

How can I route calls that being with "22" to a specific RLI? I put in a new dsc through ld87, but I could not figure out how to wild card the next 5 digits that woudl come after 22.

We have a dual Cisco Unified Communications server, which has a sip trunk to a RLS7.5 CS1000. Extensions on the CS1k and CUCM are able to call between with no issues. However, if a call comes into a BCM PRI, which we use for remote survivability, we have one way speech path from Cisco to the...

I've got a seldom used queue that occasionally has very long calls with few agents. The supervisor has requested that after a period of time (right now, 10 minutes) that the call be sent to another extension. How do I script a check to see how long a customer has been in queue, and send them to...

Is there a way to acquire a 2250 console and receive call statistics off it? One difficulty that I may have is that the console is off another CS1k, not the one that Symposium is connected to. As follows: 2250 Console --> Building A CS1k --(H323 trunk)--> Building B CS1K (company main CS1k...

We have one Callpilot installation, but supports users in two time zones. How do I change the timezone for the mailbox? There's not an obvious setting in the mailbox settings for the user. Thanks!

We have an issue with a carrier at one location and international calls. We would like to route all those calls to another connected CS1k. Is this possible, and if so how do I make the changes? TIA!

Is there a way to get hit counts on menu options and see where most of our callers to a SDN application are going? Thanks!

Is there a way to see how certain numbers are derived? The primary reports I am concened with are the % Service Level in Application Performance, and % Work for agent performance.

We have some calls that are being mis-routed (I think) through a Callpilot IVR, and I would like to know if there is a way to see what keys are dialed to reach an ACD queue/endpoint. This may need to be moved since it also deals with Contact Center, but it does hit Callpilot first. Thanks!

I just built a new CDN queue, and mimic'd it off of another queue. When I dial this queue via it DID of 54000, I am greeted with Callpilot saying "Express messaging to mailbox?", instead of our first message and following the script. I have included everything related to this queue below: CDN...

This was a "normal" DN set on an 1120, and I have now converted it to an ACD set on an 1140. I did NOT rebuild the TN when changing types, only doing a ld 20, then 'chgtyp'. It no longer receives a Message waiting light on its 78623 extension. I have taken most of the CLS settings from another...

I'm trying to change hours when phones are not in night mode, and am not able to locate where they go after night hours occur. I have a set with DN 87100, and after 5pm, it goes to a night message. How do I find where the time is set, and where does it go? TIA

I've got a clid table that is currently at 100 entries, and I need to expand it. What is the process to make this table larger? Will it be a non-destructive process (ie, keeping the current entries where they are)

We have a sub-company within one of our buildings that would like a different music route than the one the rest of the building receives. What is the easiest way to change which hold music a couple of sets are receiving and change it? We already have the music they want on another mus route, so...

We have some messages from a previous administrator on RAN routes that we need to change, and I have not found any information that assists me with making those changes. What is the easiest way to have these messages changed? TIA!

I have a CDN queue that I would like to start recording, and put a warning message on front of it. Do I need to rebuild the current DN of 54924 as an SDN into a CallPilot application with just an announce and forward? Here's the output of that CDN as it stands: >ld 23 ACD000 MEM AVAIL: (U/P)...

I attempted to make a new queue set, but upon trying to login the user gets "invalid entry". If the user uses another set, he has no issues logging in. What did I do wrong? Here is the broken TN: DES CPY114 TN 112 0 05 15 VIRTUAL TYPE 1140 CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG_ZONE 00050...

Is there any easy way to find DIDs in our IDC tables that are not in use, or have not been used in X number of days? Thanks!

I've come into possession of a network where the previous admin was lacking in documentation. In this, I have been trying to figure out what his existing SNMP strings were, along with the RADIUS key. (I have all the keys, but I don't know which were used on what devices.) Is there a way to make...

I'm working on a bunch of quality issues in a zone, and would like to switch from BQ to BB. Can this be change during production hours with no effect to currently connected calls? Thanks!