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It was recently asked of me if we can do the following on 7.X Using the phone system, can we create different 'types' of busy and have CCR record them as such. Example: Phone has 8 short keys - we want to bind them to a busy action and record it. Example key 1 - regular hold, key - 2...

Good Day, I'm looking for any information pertaining to upgrading from 7.X to 8.X. Is this beneficial in the long run, disregarding the bug fixes which are obvious. Example, reporting in 7.X appears to be ugly and very incomplete as well as it has a number of bugs that prevent proper...

We are trying to collect information from the network on our actual phones. Are we able to get SNMP information from each device or just from the main pbx?

I want to know if it's possible to drop the "agent name" for an incoming call. We are having an issue where the short codes we are using to display the hunt group is misleading. Example : See Attachment. I would like to remove the agents name and just have the PCMF N (hunt group name)...

I was recently asked the following: "Can you please verify if we can give priority to a specific phone number within our phone system? This would be so that when users contact us through this phone number, they would jump the queue and be next in line for service." Bascially, we have 1...