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  • Users: mkbrick
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  1. mkbrick

    BCM 450 Doesn't Hear DTMF Tones for Phone Tree

    Any ideas on how to resolve for a BCM 450 that does not process DTMF tones when users access the phone tree menu? Callers press numbers multiple times to no avail and then on the rare occasion it works. the tree is set up correctly and worked in the past. Any insight appreciated!
  2. mkbrick

    DTMF Tones not working on Auto Attendant BCM 450

    Our Auto Attendant is getting more finicky by the day when customers access our phone tree. Sometimes it takes hitting a specific button choice multiple time to get the system to respond. Any ideas?
  3. mkbrick

    Could a corrupt HDD cause issues wi

    Could a corrupt HDD cause issues with calls not connecting or outbound audio dropping off on a BCM 450 R5? We replaced the system tray, both DTIs, the router. Still no relief. The lost audio and disconnects are intermittent. 20 or so calls deliver without issue and then some drop.
  4. mkbrick

    Dropped Calls and One-way Audio

    Will a bad system tray cause dropped calls and one-way audio on a BCM450? My local vendor is about to switch ours out as we are having huge issues with drops and no outbound audio. Thanks!
  5. mkbrick

    Intermittent Outbound Audio on BCM450

    We are experiencing intermittent outbound audio loss on incoming calls. We hear the customer but they cannot hear us. VoIP support finds no issues with circuits outside the building. We have rebooted the router and BCM. Any help greatly appreciated!

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