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I have an old Mitel 3300 system with 5340 ip phones. I had a teleworker phone which broke and so am trying to transfer all the lines etc onto a new teleworker phone with a different extension. Problem 1 I have managed to put on a my private line which has a voicemail set up on it. I have set...

I have an issue with my contact center program which reports on our Mitel 3300 system and 5340 ip phones. It is set up to show the caller id's on all incoming ACD calls which works perfectly. For one agent however it doesn't show the caller id and just shows the general incoming call path. I...

Hello I have just disconnected and rebooted 2 5340 ip phones and it seems to have caused a knock on effect on 3 others phones which are now showing as applications loading. The phone seems to all work but there is nothing showing on the screen below the line in the middle. What would be the...

Hi there I've been reading a few old posts and fear that this is not an easy problem to solve but am hopeful someone could give me a pointer or two. I have 2 numbers which I've set up as multicall on a couple of extensions and I want the first number 0729 to ring or delay ring on extensions then...

I have 2 questions 1. I have Mitel 3300 attached to an ISDN 30 line. I have one line assigned as a multicall which goes to the first extension (ring) then onto (delay ring) several other extensions. I want it to ring for about 4 secs on the main extension then ring on the other extensions for...

Would be grateful for a bit of advice. I have been running Contact Center Client and Management for our Mitel 3300 system and had managed to get incoming caller names and numbers displaying both on the handsets themselves and also on Contact Center display 'Agent state by position'. For some...

Wonder if anyone can help? I have a mitel 3300 and associated Prairiefyre contact center client software which has been running fine. Since we had an error on our system which required an engineer and a full reboot our contact center client software is now not showing the number of calls...

With help on here in the past I have successfully set up my mitel 3300 system so that incoming call names (which I have input in the telephone directory) appear on the phones as the ACD call is put through. Is there a way though that I can show on the phones or more importantly on the real time...

Hi I have successfully uploaded a couple of WAC files in the past and used them in Rad greetings. Now however I seem not to be able to Poland any more as the system tells me I have insufficient space. However in my embedded music sources I have 'Free space -271 of 16000 Kb (-33 of 2000 secs)...

Hi I hope someone can point me in the right direction because I've had great help on here before. One of our incoming lines is set up as a key system line which rings at one phone and then delay rings on several others. I want to extend the timer so it doesn't trip across to the others so...

We have a mitel 3300 and having now activated caller ID from my carrier I now have the caller number displayed to extensions but I wanted to associate a caller name with some regular customers and have this displayed on the extensions when calls are received. Can I do this? If so - via the...

Hi I am currently struggling through taking over management of our Mitel 3300 system with 5340 ip phones as the previous person left without any handover at all. It hasn't been updated in about 3 years. I am trying to ensure all extensions show the incoming caller number when the acd path calls...