Search results for query: *

I have a customer that gave me a scenario I haven't encountered before. They are wanting calls to be answered by 3 users. 2 users ring for 12 seconds, then add a third user for another 15 seconds. After that, they want it to transfer to an AA. I've added in a second group with additional...

I'm managing an IP Office R9.0.4.0 build 265 Calls are routed into an AA. Option 1 send callers to a group set to sequential and has 5 members. The members of this group are Phantom extensions that have Twinning enabled to forward out to a secondary call center to field Sales calls. Twinning...

I have a customer with an IP500v2 at 6.1.22, essential edition I believe. It has 2 combo cards with 5 POTS lines. Randomly, the system will display "waiting for line" in the display for several seconds when trying to place an external call. Thoughts???

ip office r9.1 preferred edition with vm pro loud speaker paging through an analog port on a phone 30 module. trunks are Pri. extensions are h323 with a few analog cordless sets during a call (they are telling external only), the audio is dropped for several seconds when someone pages over...

I have a customer that has a sales group that won't let me ring the whole group because they don't want salespeople to be interrupted by a ringing phone. However, they do want all salespeople to be able to pick up the calls. This is on an IP Office, IP500v2, R9.0, Essential Edition with PRI...

Is it possible to restore a backup from an R3 Legend processor to an R5 Legend processor?

I'm trying to transfer calls off net on a Merlin Legend release 7.0 with ETR sets. For example; a call comes in and is answered by mr. exec's assistant and he is out of office. I need for exec's assistant to be able to transfer to exec's cell phone. I've set the extensions to have "remote...