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  • Users: Takayama
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  1. Takayama

    Diference Time CM x System Platform

    Hello. Firstly sorry the english, because I'm from Brazil I have a CM S8800 and a System Platform. But there are a time diference between then. How can I fix this? How many time take to reboot the System Platform? Thanks !
  2. Takayama

    Avaya CMS - Link Down

    Hello guys. Firstly, sorry the english. I'm from Brazil and I don't speak english very well. Can you help me? I'm getting this error from CMS every day: Unable to execute switch protocol interpreter. Data collection down. Call Services. I restarted the CMS server but it doesn't helped me. I...
  3. Takayama

    Verint Recorder - TSAPI License

    Heloo guys. Firstly, sorry the english. I'm brazilian and I don't speak english. Can you help me with Verint Impact 360 Recorder V11 and AES Tsapi licenses? How many TSAPI licenses I need to record the extensions? I saw that I need: 1 Tsapi - Extensions 1 Tsapi - Virtual Extensions (service...
  4. Takayama

    Verint Recorder - Don't recognize login/logout

    Hello guys. Firtsly sorry the english, because I'm from brazil and i don't speal english very well......But, i'll try. I have configured Verint Recorder V11.1 and it's working. It's recording the extension perfectly. But he is not recognizing the login and logout of agent-login-id. For...
  5. Takayama

    Verint Recorder - AES DMCC

    Hello Guys. Firstly sorry the english. I'm from Brazil and I don't speak english very well (google translate is helping me) I'm trying to configure Verint Recorder with AES DMCC (physical extensions are observed by a virtual extension through the facilitie Service Observing. The call is being...
  6. Takayama

    Hear VDN of Origin Annc

    Heloo guys. I need your help´. First, sorry the english, because I'm from Brazil. I'm tryng to configure the VDN of Origin Annc. Extension. In this fiel, i set the number of the announcement. Ok. It's working perfectly. BUT sometimes the agent listen the announcement and sometimes they didn't...
  7. Takayama

    Call Disconect

    hello guys. Is possible to know who disconnect a call in cm or cms? In this case, the caller or the person who answered. Thanks
  8. Takayama

    Analog Extension |Block Calls|

    Is possible to login and logout analog extensions ? I have a client that wants to set a short code to block all calls from the phone. In IP phone we will use Extension Login and Extension Logout. But what can we do for analog extensions ? Thanks !
  9. Takayama

    Code To Give Line

    Is possible configure a short code like this: *68 + extension + password to the IP Office give line ? The client has a billing and the users are able to call from any phone. I don't know very well how to explain, but simply I need a shortcode that the user press *68 + extension + password to...
  10. Takayama

    Limit E1 Trunk

    Hi. How many E1 trunks is possible to configure in IP Office 500V2 ? I have a client that has 3 E1, but we are having a lot of problems.
  11. Takayama

    Disable Advise Voice Recording

    Hello. I'm having a problem with a client. I activate the voice recording in all users. But when they answer a call, a message appears telling that the call is being recording. How can I disable this ?
  12. Takayama

    Deleting Voicemail

    Is possible delete all Voicemail messagem from Embedded ? I saw that the messages are stored in SD Card, but what folder I need to delete ? Thanks
  13. Takayama

    1616 Expansion Module Restarting

    I have a costumer with a Avaya Phone 1616 and a Expansion Module. The IPO's release is 7.0(35). The problem is that the phone and the module are rebooting constantly. I put the phone directly in the switch but the phone just restarts. What can it be ? Thanks
  14. Takayama

    Downgrade 8.1 > 8.0

    I'm with problems to downgrade the IPO's release from 8.1 to 8.0. When I try to downgrade it shows a message written "FAILURE". What can it be ? Is necesesary license Software Upgrade ?
  15. Takayama

    [BRIA] VPN

    I am setting the BRIA for the first time on a client. The customer asked what is necessary to set up in relation to the VPN. Could you help me with this ? Thanks
  16. Takayama

    Collective Call (Brazil)

    Hi there. How can I block collective call on Brazil E1 PRI30 Universal. Can I block it in the incoming call route ? Thanks
  17. Takayama

    Account Code

    Hello. How can I configure an specific account code for each user ? For example> User A > Account Code = 1234 User B > Account Code = 5678 User C > Account Code = 0385 User D > Account Code = 9840 Each user has your own account code. Thanks
  18. Takayama

    Problems with Contact - 1608

    Hello guys. I'm with some problems in the Contacts of the 1608 phone. When I edit and save my contacts, after 10 minutes they disappear. I don't know what is happen. Thanks
  19. Takayama

    Call to 0800

    Hello ! I'm having some problems, when I try to call to a 0800 number. It show me that the call is disconnected. In the ARS I configured: 0800N; 0800N And I try to configure all the 0800 number: 08008884081; 08008884081 But it did'nt work.
  20. Takayama

    Disable Secondary Call

    How do I disable an extension to receive another call on the second line? The phone is 1608 and when the user is in a call he doesn't want to receive another call in the second line. Thanks

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