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CMS Reporting - Total ACD Time versus Avg ACD Time
Hi, Apologies if this has come up already. I am running a report called Agent Group Summary Interval The figures are not entirely clear: Total ACD TIME for the period is 6:07:11 but the Total ACD calls for the period is 32 with an AVG ACD TIME of 5:33 That equates to a total of 2:57:36 (not...- spraggster
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- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
