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Hello We purchased our system from a local vendor about five years ago and never received a Sold-To number. For additional license purchases we always provided the Local Dongle Serial but obviously we cannot get any software upgrades, etc without the Sold-To number. This vendor has now gone out...

Hello, Recently received a request to setup call listen/intrusion. Per the docs I did the following: Added targeted users to a "Monitor" group Disabled "Cannot be Intruded" on targeted users Checked "Can Intrude" for the supervisor Added "Monitor" group to the monitor group for the supervisor...

Hello, I am wanting to switch from T1/PRI to a sip provider, but I am confused on the licensing for on IP Office(we're on 7.0). If I obtain a single sip trunk license can it support 128 concurrent calls assuming the provider allows that many concurrent calls and we have vcm's, or do I need a sip...

Hello, I've setup a 9641G w/pfsense firewall and it's working great. Took longer to reboot the phone than it took to configure both sides. :D Anyway, another customer has a Cisco Meraki firewall, and unfortunately I have not been successful in getting the phone to connect. I assume it's because...

Hello, We currently have a fairly simple setup: ~20 agents, no voicemail 'Main' Huntgroup ringing least available agent(No overflow group set) 'Fallback Extension' in ICR set to answering service for overflow After hours calls default to the fallback extension in ICR(answering service) We will...

Hello, We currently run IPO 500 v2 (PRI) with ~20 digital phones. Recently it was decided that we'd begin migrating to IP phones, so we ordered a few Avaya 9641G IP Deskphones to test it out. Our vendor came in today - we added the endpoint licenses, setup a SIP extension(then reboot), and...

[IPO} Hello, today our agents were experiencing terrible stuttering audio on incoming calls, we rebooted IPO hardware and server and still have the issue... I looked at our time servers and one NIST internet time servers we use is temp down, so I changed that one to another in Avaya Manager...

Hello all, I have been trying to figure this out for some time, and our tech contact for our IP office is MIA so... Current Flow: Call Rings Agent Answers Agent Places call on Hold Agent gets another call I would love to be able to place a call on hold, NOT get another call, and any call that...