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I have configured a SIP trunk of IPO, i have done this before so many times, this time telco is different. I am not able to make any outgoing calls, i caontacted telco and they send me the trace from their side Traces are showing that the PBX is sending the called number as IP address in tel...

I am facing a strange issue with the contact store, the contactstore server is showing an error no disk space in C Drive. Call are not recorded, no file is stuck in the VRL folder. I checked everything and found that the cscm log file in logs folder under witness in 120GB !! in size. I deleted...

I have configured a 30 channel sip trunk for one of my customer, but when i try to make outgoing call systems call rejeted and we figuresd out that this issue from telco. Incoming is working fine I have set the SIP tab used users with the sip live numbers , When i make a call the IPO is send...

We installed new IPO for a customer with meridian system. Customer has only one line that support local land line, mobile calls and international calls. Another line that supports local and mobile. I have set short code to use these lines 9N for line that supports mobile and local calls. 7N for...

Dear IPO gurus, Is it possible to call a Lync user( No avaya lync plugin and no ip phone) directly from Avaya IP phone (avaya ipo release 8.1). We have two office both are using lync registered to same lync server. Office 1 lync is configured with avaya plugin and they...

I have a multilocation site with LSP configured in another country, we are facing issue between the extension to extesnion to calls between the sites. All location parameters are set and LSP is configured. CM is 6.2. When we make call to one country to another(ext to ext) some times the call is...

I have a remote site without ASA tool, is there any other tool or way to connect to Communication manger and add stations. I need a long list of approval to install ASA as its a government office.

We have a CM project with 2 sites in 2 countries. Main Site S8300D/G450 and LSP Site S8300D/G430 CM version 6.2 Since the two sites are in 2 countries there is difference in time, about 1 hour. Since we installed the system from one site we set the time on both servers as same. Now all ip...

We have configured two sites, One main with S8300D/g450 and another site S8300D/g430 in LSP mode. LSP is registered and active. I can ping cm from media gateways and from the SMI page from both sides. The translations are not saved or pushed to the LSP. List surv shows me the old date of last...

How can i delete an existing vector change vector takes me a prompt with only Edit tab and i am not able to quit from there... new with vectors :)

My Contact store has stopped working all of a sudden, when i launch the url its showing error page. Tried all basic trouble shooting like restarting the services and restarting the pc itself. Both Voice mail pro and contact store are running on same server. How can i solve the issues, there is...

Dear memebers, I have a doubt regarding the configuration or trunks in multiple site, the scenario is like this, Customer has two branches, Riyadh and Dubai. CM release 6.2 embedded configured G450/S8300D/MM711 in Riyadh (Main Site) and Dubai (LSP /G430/S8300D/MM711 ) G450...

Dear Members, All of sudden our contact store has stopped working, its not showing the recorded call details for the last 3 days. I checked the alamrs and it shows Minor Alar Failed to compress audio file for recording MSG35346378.wav Reason Not available I checked the CSC log...

I have a customer with IPO 500V2 release 8, 200 ip phones. 20 CCR agents. The customer asked whether its possible to automatically log out all ip phones(except CCR agents) at a particular time. Their working hours are from 8 AM to 5 PM, all the phones should log out automatically at 5:15...

Dear Members, We have 20+ Nortel 1120E phones and Avaya Phones. I have followed the Avaya document to configure the Nortel Phones, the Release version of Avaya IP office is R8.1. All the Nortel phones are configured to work with Avaya IPO500V2. I upgraded the base...

i have a cm 6 installation, 100 ip phones are installed, General Manager number is 111 General Manager's secretary number is 112 My requirement , only the secretary should be able to call gm directly , all other extension should not be able to call GM directly. Ho can i do this ... :) :)

Dear Members, I have a Avaya CM installation where the scenario is like this, Two sites, one is MAIN and one in REMOTE, sites connected via WAN (MAIN SITE) ---- REMOTE SITE S8300D G450 g/w ---- S8300D G 430 g/w 120 IP Phones ---- 15 ip phones...

I have 10 CCR agent license in a customer IP Office Rel 8. But i have created 20 users as CCR Agents. Agents work in shift of 10 each. Recently we faced an issue where the agents where not able to login from soft phone, I was showing Unknown error. When we tried to login from physical phone...

Dear Members, We have an auto attendant running on our IPO 500 vs Rls 8, was working fine for the last 6 months. Today all of a sudden we were not able to hear any Greeting message but the options are working when we press 1,2,3 or when we do direct dial. I tried to record a new...

Hi all, I have configured wall board in Avaya CCR. I have added an option Answered calls which shows the total number of calls (around 1700 and counting). I want the system to show only the calls answered on that day. Also is it possible to configure the total call answered per week...