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Hello Guys. Anyone can help me showing how to configure a outbound calls on ACCS with IP Office. I already create the campaign and activated, but the call do not occur. Thanks!

Hi guys. I have a customer that when make calls between ip phones (1608) the extension "A" doenst have ringback, but when the call is stablish the sound works perfectly. The both sides are hearing. Both extensions are in the same IPO v2(8.1). Those issues do not happen between IP phone x...

Hi guys! I have a annoucements that are not heard, this annoucements make parts of the audio-group. When I make a call, this keep ringing about 40 seconds before the announcement playing. This issue is intermittent, hour the annoucement is heard directly, hour is not. Any ideia? tks!

Hey guys, I have a customer with CM 6.3.11. I'll try explain my problem. When the agents try to login on avaya hardphone the CM receive the denial event 2121: Oth agt using this logid, but the agent status is unstaffed on the list agent command. Nobody is using this login ID. To resolve...

hey guys!!! The 9608 phone support IKEV2 protocol in VPN? I can't find nothing in the manuals. Tks!

We have a customer with IP Office R9.0, Site A and Site B with SCN. The director of the site A wants to block calls to your extension only from site B, so, any call from site B to yout extension will be forwarding for your secretary, and any call of his site ring in your extension. I thought...

hello. I have a custumer with CM6 and he wants make a external call directly from your call log in your phone 96XX. I have tried from AAR, but doesnt work. how I can make this work? Any Ideias? Tks advanced!

hello guys! I have a request from customer, he need to block a analogic phone using a shorcode. What feature I have to use? I've tried authorization code, but we need to block internal calls too. tks!

Hello Guys I have a doubt. A customer have an IPO 500v2 R8, he needs the volume control on 1608 phones to be blocked to an user access or change it. I had looked on 46xxsettings.txt and try to change some parameters, but any of this alterations worked. Does anybody have an ideia of how to...

hey guys I have a custumer with IPO 500v2 R8.0 (44), this client wanna use three links E1/R2, 30 channels each, but, when the 3 links are connect on PBX we have a frequent loss signal in one of this links. we all ready checked the infrastructure of this links (cables, conectors, etc) and is...

Hello guys I have some request from my client, that have an IPOv2 release 8.0 (44). The client requested that all calls (internal and external) are directed to an extension "X" after working hours. I've created a TIME PROFILE and add the ARS of each extension, but for internal calls (extension...

Hi guys, anybody can help me please? I want to block collect calls (BCC) in my link ISDN (ETSI), but I can't find that option. On link E1-R2 I found that option and worked correctly. Thanks you!

hello guys. I have a problem. A client that we are applying the SCN between branches, communication between the sites is being made through a redirection of client firewall, pointing the H323 trunk to the public IP and directs it to the firewall for the IP PBX, but I needed to know which port...

Good afternoon guys. A customer needs to see the amount of active calls in its conference room. Softconsole shows only if the room is active or not. do you know any way to view this? Thanks

good morning guys can they help me, I have a client where VMPRO have access to the password change conference room, spent a manual on how to do this procedure, but I'm afraid the client change another parameter on VMPRO. thinking about it, I'm trying to check the logs when the client VMPRO to...

good morning guys I have a doubt, I need to install a doorbell that played when an alert is sent to a phone, doing the work of intercom. I could not find any manual on how to do this. Anyone know how to proceed? ps: Ipo500v2 8.0.46 thank you.

Good afternoon fellow. See if you can help me: I have a IPO500v2 8.0.46 working with an E1-R2, 30 channels. Incoming calls work normally, but when making outgoing calls to occupy the channel E1 connection is already disconnected, the signal is correct. Could you help me with this? thank you...

good morning guys I need to create a monitoring CCR on a client, sending alarms to a specific email. how do configured? I do this via SNMP? thank you!

good afternoon guys. I have a IPO500 v2 8.0.44, to perform a reset the LED turned red and not go out, I tried connecting via DTE and hyper terminal shows the following:     P14 Loader v1.32 CPU Board Version is: 0x04 CPU PLD Version is: 0x25 CPUID: 0x12 Present: Present2 0xA0: 0x02 Using FPGA...

Hello everybody I have a problem. I have an IPO 8.0.44 using a trunk h323 (SCN) to communicate with other sites. But when calls made ​​using the H323 trunk (SCN) calls remain silent. Any suggestions of what is causing this? If you need more information I am available. Thank you.