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  • Users: wfranklin
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  1. wfranklin

    [Softphone] - Authorization code

    Hello guys, I know that the account code doesnt work w/ Softphone, thus I tried to use the Authorization code but it doesnt also. I need configure something special on softphone? All the process has been done (auth code, set in ARS) it works with hardphone! Thanks in advance
  2. wfranklin

    [Contact Store] - Recovery a admin password w/ PGADMIN

    Hello guys, I'm here again because I lost my document how to recovery a admin password of Contact Store using the PGADMIN. I can't remeber how to conect into database. I tried access the http://nickvsnetworking.com/ for get the tutorial, but it doesnt accessible now. So, someone have or can...
  3. wfranklin

    Server Edition - Licensing

    Guys, I'm here again, sorry ! [bigears] I'm little confuse with the licenses oh the Server Edition... I've one Primary Server and more two control unit as module expansion here alright. So, the license "275658 IPO R9 SE ADI LIC" must be put on the SERVER only or Server and Control Units? If...
  4. wfranklin

    Deployment IP Office Server Edition R9 - Prolem

    Hello Guys, Today I tried configure a IPO Server Edition R9 w/ two Ctrl Units as Module Expansion. Well, I had a problem when I tried add the Module Expansion on the Server... The Server report me that dont have a license valid. But, I checked the file license and there are licenses, when I...
  5. wfranklin

    [Phone30] Lost Firmware

    Hi Guys, I tried recovery the firmware of Module Expansion phone30, follow this steps: http://www.tek-tips.com/faqs.cfm?fid=7085 But, I don't know that I did and now the module give me a message "TFTP Poll Sent"... for many time! And this show red lights Any idea?
  6. wfranklin

    VMPRO - doubt about Whisper Action

    Hi guys, Well, I need of the feature that to do the "Whisper". I saw this feature on VMPRO, but I cannot to do this. I need basically that the "Whisper" happen before the agent talk to the client. Why this: The costumer have 2 trunks, and he needs to know from where the calls came. Ex.:I...
  7. wfranklin

    Contac Store - Recover a Password ADMIN

    Hi Guys, I need recover a password admin of ContactStore. In search on the web, I found the "pgadmin". Someone had successfully when used this? Can tell me how can I do this step-by-step? Or, have other idea? Thanks!
  8. wfranklin

    s8400 server

    Hi guys This server can running without memory? What memory this server use? I need to install CM R 4.0 Thanks
  9. wfranklin

    [One-x Communicator] - Buttons

    Hi Guys, I've agentes logged on the CM R6.0 using software One-x. Well, they've two states only: *Available and *unavailable. For I can do this, I configured the codes: *Auto-In Access Code: *71 *Aux Work Access Code: *73 When the agent logon on the One-x, he need put the ''status'' agent in...
  10. wfranklin

    [G430] question beginner - Default password and Reset password remotely

    Hi, sorry my question beginner, but... Avaya Professional services installed one system and we (company) get the support, but they not leave a password of the Media Gateway. Default password is root, isnt? Is there way reset this password remote? No? Only cable cross and use the special...
  11. wfranklin

    Error when upload annoucements for G430

    Hi, I'm trying input a .wav file on G430 but when I do the ASA show me error saying: invalid wav file. However, I can use this .wav file in other Gateway (G450). This format is different? Isn't CCITT u-law 8.000kHz, 8 Bit, Mono? I use software Switch Sound File Converter. Have idea? Tks
  12. wfranklin

    Announcements through VDN [CALLCENTER]

    Hello, So, I've one IVR with 2 options, each option have a announcements of services, for example: VDN 8000 1 - Support Server go to VDN 8001 - VECTOR 1 2 - Support Desktop go to VDN 8002 - VECTOR 2 When I choose option 1, go to vector 1. On the vector 1 I check my agents, if are available...
  13. wfranklin

    How to use VIV - Variables in Vectors

    Hi guys, I've a IVR, that it contains the options 1,2,3,4,9 all that be different is incorrect. Then, I should give a annoucement with info: "Digit incorrect" the process must be 3 times, after this I give a annoucement with info that I'm disconnecting the caller. How I can to do this, using...
  14. wfranklin

    [VMPRO] Sending a message for e-mail - how to tracing this

    Hi guys, I've a system running 8.0(44) with VMPRO 8.0(2003). When I leave a message for station it is sent for my e-mail, until then fine this work perfectly. So, I'd like to use MONITOR for trace this "e-mail". What filters I should apply? Thanks.
  15. wfranklin

    Accessing System Platform

    Hi guys, I was install the system platform r. 6.0.3.0.3 with sucess. But now, I cant access trough web, show me a "login failed", but when I install system platform I don't change a default passwords. Have idea?
  16. wfranklin

    Error when install System Platform 6.0 on S8300D

    Hello Guys, I'm installing one S8300D, but after set the configurations and the process install start, I see one error: "tar: gzip: cannot write: broken pipe" Have idea? So, I have other doubt too. When I set the parameters in to screen of SP, the first is "System Domain Network Config" and...
  17. wfranklin

    I cant loggin S8300D

    New Installation S8300D Hi Guys, I trying to install a new S8300 with G450, but the board have a red alarm constant and I can't loggin in the server for install SP and Templates. When a ping test is show me failure... This S8300D is NEW! Don't have users/passwords incorrects. Have idea?
  18. wfranklin

    IVR - VMPRO

    Hi guys, I need a IVR with three conditions for one determined option, for instance: 1- Finance 2- Sales 3- **Technical*** In option 3 I need test the three conditions: HOLIDAY TABLE / Out Of Service / LUNCH HOURS. The end user, can only receive a calls if: isn't Holiday / in Working Hours...
  19. wfranklin

    ISDN Trunk - Error 34

    Hi guys, I'm with a Trunk ISDN configured as default options in Brazil. However, I can't make a calls, I can see the trunk "in service" but when a call out, the channel aren't availble. (in System Status they see "availble". Tracing a call with Monitor/System status, show me a error 34...
  20. wfranklin

    Voicemail for e-mail [VMPRO]

    Hi guys, I have a customer with VMPRO r.8.0.3006. I'm trying to configure the voicemail(user) go to e-mail, however, when I configure a domain this wizard show me a error: "Failed to connect to mail server (SMTP), error 11004'' - stranger that I tried configure this in last week, but today...

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