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hi guys, I'm having an issue with regards to the resiliency feature of server edition. Once primary is down, IP phone displays "enter extension" or "authentication error" or "discover (IP of primary and secondary) once secondary server takes over with the registration. Do you have any idea why...

Hi guys, may I know if below steps on upgrading the IPO with UCM from R8.1 to 9 are right? Of course, I already have my upgrade license file. Please correct me if i'm wrong. Steps: 1. Upgrade IPO. 2. Upgrade UCM. Question: 1. Do I need to change the IP address of IPO LAN1 to its default...

hi guys, What would be the best process in installing or upgrading UCM? as what i have understand with UCM manual, this is the process. correct me if i'm wrong. 1. Load the licenses to the IPO then shutdown. 2. Insert the UCM module. 3. Once boot up, configure the UCM module. question: What...

hi guys, anyone from here experienced this kind of issue? i wasn't able to capture monitor logs. but i remember i have this error. "PRN: 205 Abort download: Reason=Status NOK." "PRN: UpgradeFileReader(f58c3124:2)::End of File 1400Boot25.bin" i tried connecting the phone on a r7 IP office box...

hi all, this is the current setup. [IPO1] <---IP TRUNK---> [IPO2] <---SPA8800 A---> <---SPA8800 B---> [PANASONIC PBX] IPO2 to PANASONIC PBX and vice versa calls is now working. below are possible with the current setup? 1. IPO1 will call a local number (dialing local number directly) in...

hello everyone, What is the latest version of Avaya RDTT? does it support on windows 7 OS?

hi all, is it possible to send and receive a fax with this setup? Fax machine is connected to IP office while the analog trunk line used by this fax machine is terminated in Avaya CM. Connection between IP office and Avaya CM is H323/IP. if yes, can you give any guide on how to this? i really...

hi all, i am having a problem. CM user will call to IPO user. When CM user will end the call while hearing ringback, the phone in IPO continuously ringing. i already followed the application note from Avaya. http://www.avaya.com/uk/emea/en-us/resource/assets/applicationnotes/cm-ipo-h323.pdf...

hello. anyone knows the maximum number of ARS form that can be created in ip office version 8.1? how about for the short code under ARS? this will be used for speed dialing. our client has 3000+ speed dial with their previous avaya CM pbx. thanks in advance guys.

hello everyone. i recently installed GSM gateway connected to IPO. all incoming call from this SIM will be routed to one user only (ext101). this user is a CCR agent and belongs to a CCR huntgroup. call waiting and queue is disabled. the problem is, when someone calls on this cellphone number...

anyone can help me find where can i download this software? i don't have admin CD here.

is it capable of VPN? please give me a file/site that proves if it is capable or not. thanks!

Hello, I have 2 separate CM gateways/server in 2 different site connected via internet/VPN. Is there a way that I can have different music on hold in each site? Your help would be much appreciated.

Hello guys, How to easily delete unread voicemail messages in Embedded voicemail? Aside from pressing *17 huh. thanks!

Hello, I want to generate report by using my own computer and i will just access the CCR server. but the report tab (different types of report) didn't appear on my browser. i used IE9. any help? it works well when i tried generating report on the CCR PC server itself. need your reply now.

how will i troubleshoot this? the voice quality is low. thanks for the help!

hello, everytime after i install CCR, the webclient service is always in initializing state. is this normal? and if i will leave it over night, it changes to running the following day. sometimes it's stuck in initializing. please help. details: windows server 2008 R2 standard CCR 8.0.9.13 IPO...

hello! do i need to have call records for me to generate report? i created a report (example in Agent summary) then i saved it. when i drag it to the right panel, it doesn't show the export and print button. it shows the same page in configuring a report but i can't edit it. i wasn't able to...