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  • Users: jpasint
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  1. jpasint

    Physical to Virtual

    Good morning, We currently have Voicemail Pro and IPO Manager installed on a small Dell server which we have some serious concerns for due to the fact the little rack server has no redundancy built into the hard drive or power supply. This Dell server is what our local vendor provided to us...
  2. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Is it possible to have callers from the outside be rerouted back to the attendant if a caller dials a non-existent extension number? Right now, the call is simply dropped if an external caller does this. Internally, we get an “INCOMPATIBLE” message on our screen and the wave off if we dial an...
  3. jpasint

    one-X Portal Conversation History displaying UTC instead of local time.

    Good morning, We have an issue with the call logs in our one-X Portal for our 7 remote users. Our IPO was recently upgraded from version 7.x to version 9.x. The call log entries appear to be using UTC time (they are off by exactly 4 hours) instead of the local EDT. All of our remote employees...

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