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  • Users: kjk165
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  1. kjk165

    SIP Trunk Registration

    This past week our carrier did some upgrades their data centers. Since then, every morning when I come in our phones are unable to dial out or receive phone calls. To fix this, I usually just reboot the IP Office 500 V2 control unit. Then everything works ok. Problem is, I do not want to do...
  2. kjk165

    Short Code "Record Name" Issue

    Hello, I am having a issue with a Short Code for Record Name not working. I get a "Call Rejected" when I dial *88 which is the short code I installed for Record Name. This Control Unit is part of a SCN with 2 other Control Units, VMPro Server. This particular Control Unit is the main unit...
  3. kjk165

    Music on Hold

    Hi There, Has anyone ran into an issue with the sound quality for both the internal and External MoH device on the IP Office V2? Our internal default WAV file sounds crackled and I tried switching to a external device and I get the same thing. I used a IPod for the external device and it was...
  4. kjk165

    TTY phone MICS Nortel system

    I have a customer who needs a TTY device for their Nortel MICS phone system. They are using the 7310, 7316 model phones. I know I can get a TTY device and plug it into a analog port but the issue is all their analog ports are taken. Also they want this person to be able to answer their main...
  5. kjk165

    Unable to call out to external phone #'s.

    Hello, I am working on a IPO 500 V1 6.1(12). I have a phone that will not call out to external phone numbers. I have checked to make sure there is no restrictions. The extension has the same user rights as all the other phones. All other phones are able to dial out. I traced a test call...
  6. kjk165

    Call Logs

    I am having a issue with our IPO 500 V2, Release 7.0(12) with using the call logs to call out. We are on SIP lines. When a user tries to use the Missed or InAns call log on their phone (model 5620SW IP), the ID number shows the telephone # as: 9XXX-XXX-XXXX. This is an issue because when I...
  7. kjk165

    IP Office 500 V1 with 5420 phones losing call logs

    Does anyone know why a 5420D or 5410D phone on an IP Office 500 V1 would lose its call logs or not store them? I have a system that is doing just that. It doesn't want to store the last 10 calls and erases all the previous calls, so there is nothing showing up on the call logs. Not sure where...
  8. kjk165

    Identifying DID's to the Nortel Line Number

    Hi there, I have a customer who is on a PRI with over 100 DID #'s. I have been programming and installing phones for over 12 years, Avaya, Comdial and Nortel. The company I work for is an Avaya dealer and we bought out a Telecom company 2 years ago. That company installed Nortel and Avaya...
  9. kjk165

    Call forward to a external phone #.

    I have a customer who is on a Merlin Magix System. He is trying to forward all his calls from his extension to his cell phone or external phone number. His extension is a MLX28D phone. They are also on Centrex lines. There is no button programmed for call forwarding. We have tried dialing the...
  10. kjk165

    3810 cordless phone, Customers on other end unable to hear receptionist.

    Hi, I have a customer who uses the Avaya 3810 cordless phone. They are having issues where callers cannot hear the receptionist. The customer has replaced the battery and has unplugged and replugged the relay box that plugs into a digital port of the IP Office. Problem is still there...
  11. kjk165

    Making outbound calls using a PRI from another IPO in a SCN environment

    Hi there, I am having a issue getting a remote location to dial outbound calls. They can receive calls and make internal calls with in the SCN. I have checked my ARS tables on both ends, Short codes, and SIP Line configuration. Here is what I have: Main IPO: ARS- Listed as 50:Main...
  12. kjk165

    Incoming caller can't hear user after a long conversation.

    Hello, I have a customer who has a Partner ACS phone system. His issue is when he is on a call for a long time, longer than 15 minutes, the caller can no longer hear him. The customer can hear the caller just fine, but the caller can no longer hear my customer. We have switched out the...
  13. kjk165

    Using Call Capturing service with IP Office

    I have a utility company that uses a Call Capturing system that sends callers to an offsite company so they can take the payments for the utility bills. The company has a IP Office 500 5.0 with VMPro. They are using a Call Capturing system called Phone Master which uses 8 analog ports. I am...
  14. kjk165

    Being able to page from Partner ACS system to a motorola handheld radio.

    Hello Everyone, I had a customer asked if it was possible to recieve a telephone page from their Partner ACS system to their Motorola Handheld radios. I have never seen this done in the 12 years I have worked in telecommunications but I thought I would put this out here. Is there some...
  15. kjk165

    Short Code for recording Name Greeting doesn't work.

    I have a customer who is trying to record their name using the short code *88. When she dials the *88 number, it pauses then goes back to dial tone. This happens system wide, it affects all the phones. No voice prompt to tell them to record name. I checked the short code column, *88 shows...
  16. kjk165

    Cordless phones for IP Office

    I have a customer who has a IP Office 500 V2 who is currently using a 3810 cordless phone. The phone sucks! Get complaints that the user sounds like they are in a cave or can't hear them at all. This is in a small office environment. I am looking to get rid of that phone and go with another...
  17. kjk165

    Login list

    Is there anyway as an Administrator to find a list of login codes for the user for an IP Office 500 V2? I have gone under User/Telephony/Supervisor Settings, but the login code is starred out. I have taken over as the phone system administrator for my company and I need to know how to set up...

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