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I have an IPO R11 with digital handsets and a PRI. Two numbers are programmed in the ICR to go to the Parts dept (3-4 phones). This group only, and those numbers only, occasionally had one-way audio, maybe 4-6 times a day. Sometimes the caller couldn't hear the employee, and sometimes the...

I have a customer with IPO R10 Preferred and VM Pro. They use VM Pro to manually record calls, which are then sent to the user's mailbox. They also use voicemail to email. This feature is used often by many users. It's not a huge system, but my point is the feature is working and has been for...

Is there any way to make VM Pro save messages as MP3 instead of WAV?

A 9608 phone on an IPO R11 keeps freezing. Usually the user unplugs in and plugs it back in, and it comes up again. Yesterday it came up to a login screen and she keeps getting "login error." - I reset the login code under Telephony/Supervisor settings, several times. - I deleted and...

I have an IPO R10 or so with a PRI. One toll-free phone number that rings to a group of 3 is having intermittent no audio calls. They are always incoming, and if the caller calls in again, the 2nd time goes through normally. No other phone numbers or phones have this trouble. The 877 number...

All users on an IPO R10 have 1416 phones with a button module attached. One user's module stopped working. It seems to not be getting power - doesn't light up. We replaced the side car and power supply. Replaced the phone. Moved the extension to another port. Moved a working phone/side car to...

I recently did a format/recreate on an SD card. It solved their issue, but created a new one that has me stumped. They say prior to the rebuid, phones that were not programmed to ring could answer calls anyway. They have line appearances on their phones. Customer states: "the caller ID...

I have a customer with an IP Office with 4 PRIs and one of the circuits keeps dropping calls. In SSA, I see all the alarms - loss of signal plus blue, red and yellow alarms. It tends to drop multiple times for an hour or so, then it's solid again for about a day. The LEC has said this: I was...

Is there a way to lessen the wait on "DHCP hit * to program" when pluggin in IP handsets?

I have an IPO R.11 with IP handsets. It has been in service for years. About 2 weeks ago the users intermittently started losing audio on internal calls. Allow Direct Media Path was checked, and today we unchecked it. To our surprise, the audio issue seems to be resolved. What the heck? Why...

I have an IPO customer who takes care of his own system 97% of the time. He recently changed the submask from 255.255.255.0 to 255.255.254.0 under LAN1 to expand their network, because they were running out of IP addresses for devices. He made a corresponding adjustment on the VMPro server as...

I have started servicing a new client that has IPO and VMP from a partner that no longer supports. The site has an incompatible version of Voicemail Pro client - the client is a newer version than what their VMP is. I tried to go to the web interface (https://vmp-ip-addr/7070) to download the...

This is an older IP Office, R9 with ADI licensing. Manager says the License Mode is Normal. The licenses are Valid. There are no errors in the config. The phones and SSA say the system is Unlicensed. Any ideas on why that would be?

I have a small customer that needs to record a small number of calls. This is an IP Office with digital phones and analog lines. Getting voicemail pro is way to expensive for what this client needs. Can anyone recommend any recorders that can be connected directly to the phones and turned on/off?

IPO R11 with digital phones and analog lines. The customer routinely calls an automated service, follows prompts, and enters long number strings. During this process, the call will drop and he has to call in and start over. If he uses his cell phone instead, there is no drop. Any ideas on what...

I have an R11.1 that I am trying to get to work remotely. The VPN on the phone successfully opens and I get as far as the Extension Login prompt. As soon as I hit # after the password, the phone goes to Discover. I think I must be missing something in the IPO at this point? Even after the phone...

Can a 9608G phone in VPN mode work with a Sonicwall SOHO 250? Anyone have any experience with that?

I am trying to configure a refurbished 9608G phone. I have entered the network settings and the phone seems to download some files, etc. It tells me to log in but always returns with "authentication error press log in to continue". In searching past forums, I'm not finding much... I have...

I have an IP Office 11.0.4.4 that can't open System Status. I get a warning that the server certificate has expired. Note, this is a server cert. not a security cert. In Preferences the security is set to none. I looked at certificates in the security settings and didn't see anything related to...

Very small IPO R10 with J-series handsets. Line appearance buttons for analog lines. System has been in service for almost 2 years. New problem started this week. If an employee answers a call, puts it on hold, and tries to pick it up at another phone, the call disconnects. I know, I know...