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Hi All, Can someone send me a link to download the 11.0 Feature Pack 4, Service Pack 6 from somewhere other than Avaya? We no longer are or want to be an Avaya partner but need to update a clients system to fix some security flaws. Any help would be appreciated. Thanks in advance.

Hi All, customer request here and cannot seem to get what they want working. A user can be on the phone and see a second call coming in via the appearance buttons etc. The caller however is just getting the ringing tone. Is it possible to make the caller hear a busy tone instead? I have tried...

Hi All, Customer want the BT IP OFFICE banner removed from the 16xx handsets, how do i do this on the IPO?

Hi All, I know this has been covered before but none of the proposed solutions have worked. This client has just had this start happening, a week ago it was all working fine. Gamma SIP trunk, call comes in, hits Reception group of two phones, user answers but can hear nothing, after approx 15...

Hi All, Customer system was working 100% with inbound calls over Gamma SIP this week including the AA with options for 1 2 etc. On Monday an issue occurred with the stun server that was being used which caused loss of comms over the SIP trunks. This was fixed by removing stun server and setting...

Evening all, I dont know if this is even possible but... Is it possible to set up a call flow for an out of hours service that switches between two external numbers on alternate weeks? For example, week 1 - call comes in, hits AA, caller selects out of hours option and it goes to number A...

Hi All, Odd issue which has me perplexed. Client VM. Mailbox set up to receive messages overnight. When they get in the next day and try and access the mailbox it says the mailbox is busy, if they wait a while it works or a reboot enables them to access it. The other issue is that people can...

Hi All, Having a little trouble with the VM Pro Condition Editor. I am trying to configure a condition whereby the call routes change on the Tuesday 24th December at 1pm until midnight on 1st Jan 2020. I can use the calendar fine and add the days but what i cannot figure is how to get it to...

Hi All, I would like to know if it is possible to have Voicemail Pro follow a route based on a pin number. This is the scenario... Customer calls in. VM Pro says welcome to xyz, please enter your pin code to proceed. Customer enters pin code (ideally unique for each customer) Call then goes to...

Hi All, I have recently upgrade an IPO to V11.0.0.2.0 and now trying to upgrade to V11.0.4.0.0 build 74 but i keep getting all units failed to transfer and the initial checks failing. I have disabled windows firewall, normally fixes it. I know the password is correct. I have performed a...

Hi All, Has anyone else seen problems with calls being lost or dropped during a transfer in V11? We just upgraded a site from V9.1 to V11 and since then calls transfers work most of the time but quite often get dropped or lost. Scenario is customer calls in, reception answers, reception calls...

Hi All, I have a problem with Gamma SIP which I see is quite common. IP 9.0 SP12 sip all set up, incoming calls perfect. Outgoing rejected, trace shows the LAN2 IP being sent instead of the WAN IP. STUN keeps using the LAN2 IP and changing the NAT type to blocking. I have made changes where...

Hi All, This is an odd one. Working on a clients computers who have been running softphone for years, softphone remembers login details. PCi DSS compliance required us to disable TLS1.0 and enable TLS1.1 and TLS1.2 on the servers and clients. Softphone suddenly stops remembering login details...

Hi All, Just a quick sanity check, you can only do this by copying the LVMAIL files using a card reader, correct? Does this copy across custom greetings or just the standard ones? Essentially IPO failed, new IPO, installed config but greetings missing. TIA

Hi All, We have a client experiencing fax problems on an IPO 9.1.0.437. The incoming lines are via SIP supplied by Gamma. The T.38 fax settings on the SIP are default. The extensions have T.38 fax support enabled and the fax settings are default. The extensions are 3rd party SIP extensions and...

Hi All, Ok so I have a problem with a users mailbox when external callers try and leave a voicemail. This user is unique in that they are the only user where the call comes in over SIP. If I dial the extension internally the VM kicks in and plays the greeting. If I call in from outside using...

We have just picked up a client with a Mitel 5000 system. Company that supplied it went bust, 2 years to run on the lease to swapping it out isn't an option. No admin username and password available. It isn't the default I have tried them. I have a copy of the DB from a backup a while ago but...

Hi, We have adopted a client who wants us to look after their iPECS-100 system. They have handed us 2 new phones LIP 8012D and want us to make them work. We don't have a clue where to start in that they plug in, power up, but wont connect to the system. Does anyone have a quick quide on...

Hi All, A customer wants to hide the external number when transferring an external call. At the moment reception gets a call, when they hit transfer the destination can see the external number being transferred. Is it possible to force all transfers from one user to say something else instead...

Hi All, Hoping to find the answer here. We have a client who uses SIP trunks provided by Gamma. Everything works 100% They don't however want to dial the area code when they dial out, they just want to dial the 6 digit local number. So at the moment they have to dial 01234 123456 but they...