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  1. AZdeserttech

    411 and 611 short code question

    I know this is a newbie question, but I have a customer who dislikes dialing # after 9 and the number ( analog POTS lines, 10 second delay if not dialing # at the end). I have the 7 and the 1 plus 10x short code set up in the ARS, and xN and 10xN removed, but I am brain farting at adding 411 and...
  2. AZdeserttech

    Partner Messaging Module and ACS308: Voice mail/AA issue

    Hello all, I have a Partner ACS and Messaging module. The customer got it for free from a defunct business. They have three AA and three lines. Each one is a different business. When the AA kicks in for line 1, It says "mailbox full" after the dial 0 timeout. AA for the other lines works fine...
  3. AZdeserttech

    IP Office 400

    Hi all, I know this is going to sound like a n00b question (and it is), but do you know what release of Manager is compatible with a 400? The company I am working for cut our teeth on the 500v2. We have an upcoming install where the contractor is leasing the customer the equipment. Thanks in...
  4. AZdeserttech

    CCR Transfer Tree setup issue

    Good day all, I have installed a Call Pilot 100 to a customer's CICS and set up their AA and CCR tree. One of the trees is an outside transfer to an after hours message/paging service. This is my first time setting up this type CCR tree, and I think I am missing something. Programming is: -In...
  5. AZdeserttech

    Nortel CICS with Call Pilot 100: Only first four lines of the system are being answered by the AA

    Hi all, I have a customer with a CICS and Call Pilot 100. The AA is set with greeting 1 for all hours of the day/weekend and to answer lines 1-7 after the first ring. The issue I am having is that the AA only picks of the first four lines and not the remaining three. Line 5 transfers to...
  6. AZdeserttech

    Merlin Magix and Merlin Messaging- Calls stop routing to their extensions

    Hi all, I am asking the experts now, as I am hitting a roadblock with this issue. Customer system is a Merlin Magix Release 3 V.7 processor (CKE5) and Merlin Messaging Release 3.0.The system has 2 blades/card cages with the Messaging Module in the expansion cage. The issue is that after a few...
  7. AZdeserttech

    Polycom Conference phone on Merlin Magix T/R port-issue w/ conference.

    Greetings, I have inherited this issue with the customer's system. For the last 6 years since it was installed, they have never been able to conference in two outside calls. They have a Polycom Soundstation2 wireless on a T/R port on a Magix. Customer has 10 POTS lines for incoming/outgoing...
  8. AZdeserttech

    Cannot get Calling Group to return to originator of transfer.

    Hello all, I am a newcomer to the Merlin Magix. We inherited several customers when the company I work for bought out a competitor who had retired. The customer currently has 5 phones on a calling group (791). When one of the two operators uses the transfer feature to send an incoming call to...

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