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Hey, I've got a customer with some J169 phones that I've set up to work remotely on IP Office 11.0.4.2.0. I'm using port forwarding on the router using port 5160 external to 5060 internal (so it's not the standard port.) It will connect and work totally fine some of the time, but the other...

We've got a new customer that has called us after they got tired of their Avaya recommended vendor in Texas. They recently upgraded from 8 to 11, and since then the T1 connection to a Mitel phone system at another building no longer works. I've checked the licensing, and the new licenses are...

Hey guys. I've searched this forum, user guides, installation manuals, and cannot seem to figure out this issue. I'm hoping to get some guidance from you here. I know TouchToneTommy seems to always have an answer, maybe you could give me some ideas. Here's the deal, I've got a customer who has...

I've got an IP Office 5.0(26) with all IP phones, and a PRI. There is one phone that the end user reports cannot call one number. When they dial this number, they hear nothing, no ring, no answer, just silence. This number works on any other phone in the building. I am not using any type of...

Hey guys. I've got an older IPO Basic - Partner Edition 6.0 (18). The customer called saying that it has been shutting off for a few minutes a few times a day. It is plugged into a UPS, and the Control Unit Audit shows some Cold Starts due to a power failure. Here's where it gets strange...

I have an IP Office that had no issues prior to the service provider switching to incoming fiber. We have Windstream, and they have a router that puts out the analog lines and data. This router was running on copper, and they replaced it with another router that is now being working on fiber...

I have a customer who would like to be able to know if a extension they are calling is on the phone, when they call that extension. I've suggested sending the call straight to voicemail when the user is busy, but they do not like that idea. (They would like to still have call waiting to answer a...

I have a system where one receptionist answers all incoming calls and transfers then to the agents the caller needs to speak to. Every once in a while, she says a call will get "stuck" on hold. She has phone manager on her PC and she says it shows the call going to the extension she selected...

I have a Callpilot 100 that at some point had been connected to and working with a MICS. I was asked to help get it running again and program it (the customer has been using provider supplied voicemail.) When I dial F983 it says feature inactive. I've tried removing all inactive feature codes...

I have an issue with a phone system. Each time a outside caller hangs up first, the phone system detects what it thinks is a ring, and it rings a call, that is not actually a call, into the main hunt group. The phone company is not actually sending in ring voltage, my butt set does not ring, but...

I have a customer with a Partner system, that has the large PC card messaging. They have explained the problem to me like this: Callers here "clicks" when leaving messages. This is not heard when playing back the messages. Callers also complain that they have left messages, and the office has...

thread940-1557493 I found the above thread, but it was about an analog phone. The user was flashing, and placing a call on hold. I have a problem with this happening on a 1416. The user says she hangs up a call, and 2-3 minutes late that same number will call her back. I asked if she is simply...

I have a Partner Voice Messaging (Large) card that loses programming on power loss. The customer has been using their system for a while without any AA, but I recently set up an AA with selector codes that transfer to phones, and some mailboxes in answer only mode. Since setting this up for...

OK, I have am IP500 V2 running 8.43 with a UC Module. I want to use the VM Pro client to connect to the VM through the local network, however, I can only connect to the VM using the client when I am directly connected to the LAN1 port with my pc. Is it even possible to connect this way, or do I...

I have an NEC DSX40 that will not send transferred calls to voice mail. If you hit transfer, voicemail, then the extension button it works, but I wan't it to ring the extension first. I have tried turning off voice announce, setting the phones to forward on RNA to 700, set the hunt over flow...

Hello, I have been trying to find a solution to this, and have been hitting brick walls anywhere I go. I have no experience with Mitel at all, and the best advice I've gotten so far is "Run!" Currently on all the phones but the console, you can only call local. No prefix numbers at all, (800...