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I have a customer with a Nortel Key System that has some age to it. The main desk receives a call, attempts to transfer the call to an internal extension, the receiving extension rings once quickly before the call is lost. If the receiving extension is anticipating the transfer and is quick to...

When a caller is transfered to extension 20 or 21, the call just rings and rings until someone picks up. I verify that the voicemail pick up is set to 3 rings. I verified that extentions have a mailbox assigned to them. When the operator sends a call to extention 20 or 21 via the VMT feature...

When a call comes in, the call is directed to the auto attendant. From there users are prompted to enter one of four extensions 15, 16, 17, or 0. Whether a user enters 15, 16, or 17, they are transfered to extension 16. When I program a DND button on ext 16, I get the message that the party I am...

HELP!! Out of options! I have a single user that has been dropping calls. The issue is with his extention only, until recently. The user will be on a call for a short or long period of time when the caller will randomly loose the ability to hear the user. I have been onsite multiple times...

When I attempt to enter setup mode, I cannot apply any input on the password screen. I enter F**startup, but when it asks for the password, I am unable to input anything! I've tried the default password 'config' many times. I've tried rebooting the system for extended amounts of time, but I get...