Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. noside12000

    CMS Custom Report log

    Hello, Good day. Is there a way to track what, who and when deleted a custom report on CMS? ANy feedback would be appreciated. Thank you.
  2. noside12000

    Call transfer - one way audio

    Hello, We've been struggling for this for the past few days now and I do hope someone can provide any suggestions on going about this one. When when our agents receive a call via queue on a sip trunk and does a warm transfer to an external number via sip trunk, the moment the agent does the...
  3. noside12000

    Bouncing CVLAN on a MAPD

    Hello, I know this is old school but can someone please provide a documentation where I can bounce a CVLAN on a MAPD on the PBX? Appreciate any help. Thank you!
  4. noside12000

    Unable to Transfer/Conference Sporadically

    Hello, We have some agents that are unable to transfer/conference their calls and trace says denial event 2330: No BW, prowler <--> prowl D1=0x6 D2=0x6 No DSP blockage as per checking. Anything to suggest? Thank you.
  5. noside12000

    Logging and Maintenance commands to MUX

    Hello, I apologize if raised a thread on probably on a wrong discussion area but please correct me and provide insights on this. Can anyone please provide me steps and maintenance commands for MUX for DS3s? Thank you.
  6. noside12000

    Reseating IPSI Board

    Hello, We have an issue wherein a remotely managed EPN has gone down but the IPSI A and B are both pingable and was said active by our network team. I've tried administering it by doing busy/reset/release but it says "board not inserted". I'm planning to have the IPSI boards reseated but can...
  7. noside12000

    Avaya One X Agent 2.5 ACW issue

    Hi Guys, Has anyone encountered this issue already? Any advise would be appreciated. We have users of Avaya One X Agent whose call setup is on ACD and they're receiving calls by station ring (associate picks up the phone the answer the call) and after the call, there's an automatic 10 second...
  8. noside12000

    VDN Service Level Measurement

    Hi folks, I have an Avaya CM 5.2 and did a programming on a VDN on our local hotline. On the VDN prompts the caller for 2 options, terminating to sub-VDNs. All VDNs are measured on CMS. (i.e. opt 1 for facilities, opt 2 for security) On the sub-VDNs, it routes the number (ex. route to 1234...
  9. noside12000

    VDN Measurement

    Hi folks, I have an Avaya CM 5.2 and did a programming on a VDN on our local hotline. On the VDN prompts the caller for 2 options, terminating to sub-VDNs. All VDNs are measured on CMS. (i.e. opt 1 for facilities, opt 2 for security) On the sub-VDNs, it routes the number (ex. route to 1234...
  10. noside12000

    How to isolate SIP trunk

    Hi, Can someone please provide me some tips on checking if there's a fault on a SIP trunk? I used to check DS1 trunks before so use "list measurements ds1 log xxxxx" Any advise would be appreciated. Thanks
  11. noside12000

    how to check for abandoned call on an agent

    Hi everyone, Good day, I'd just like to ask if there's a report in CMS to check in a specific agent has an abandoned call or not... Thank you all!

Part and Inventory Search

Back
Top