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  • Users: newbie1010
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  1. newbie1010

    Call accounting software recommendations

    I am looking for a simple call accounting software package to do basic billing. if users spends more than 10 minutes on the call, they get billed x cents per minute. and reports are emailed to user every month. i currently have ISI but looking for a more cost effective alternative. thanks
  2. newbie1010

    Call reporting help for calls offered, answered, etc

    Hi, i have a few CDN's and want to report on calls offered, abandoned, answered and terminated. i see 350 calls offered and 0 answered and 345 terminated and 5 abandoned. why dont i see the calls as answered? could it be that the CDN is routing to another CDN and it shows it as terminated...
  3. newbie1010

    How can i print out all my ACD and CDN and how they link to DID's?

    HI, there - i am in the process of documenting our system and wanted to be able to print out our ACD, CDN and the DID's they are linked to. 1- how can i do this? 2- how does the flow of calls work? - i know for a regular DID the call gets routed to the user phone. - but for the call center how...
  4. newbie1010

    What is the call order when using applications and scripts?

    I was hoping for some clarity on the cal process order for the following scenario that someone setup: 1- he setup a new SDN with a new application called ipad application. 1b- the ipad application dials an existing CDN 5136 for the call center (this is NOT in the master script). 2- he added a...

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