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  • Users: wallymitel
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  1. wallymitel

    "Queue Now" in Contact Center Client doesn't show two new ACD agents

    I removed one agent and added two more in the 3300 ICP. They are showing up correctly in the "Time-Agent by State" display, but not in the "Queue Now" display when you drill down. Did I miss a step somewhere? How do you determine who is in the groups? They are configured in the ACD Skillsets...
  2. wallymitel

    3300 ICP Cannot perform synchronization, no media servers loaded

    I am seeing this error in the Contact Center Management=> Tools=> Administrative Reports. Warnings: Media server 1 skipped - Unable to connect to the remote server. Errors: 3300ICP Synchronization and Validation did not complete due to the following reason(s): Cannot perform synchronization, no...
  3. wallymitel

    How to remove Teleworker from phone so I can re-assign to another?

    I have two phones that I need to remove the Teleworker from so I can assign the teleworker licenses to different phones. When I take the license away from the phone, it prompts "TW License Required - Contact TW Admin". What has to happen at the phone set so it understands that it is not a...
  4. wallymitel

    Work Time not active for all users

    I have some users that do not get a delay after ending an ACD call before being presented a new call. The "work time" is set to 20 in the COS that all the ACD users use. I'm new to Mitel phones - Is there anything that needs to be done to the phone sets or other settings that would affect this...

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