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  • Users: Al Ibdaa
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  1. Al Ibdaa

    No connection to reporting generator server!

    Hi I am getting this message when I try to access the reports, (the reporting generator server has no connection to the reporting server) and when I restart the IPOCC statistic generator it starts to work fine and again after a while the same issue comes back, so what can I do?
  2. Al Ibdaa

    can't make outgoing calls

    Hi there, I have added recently 8 new agents, after doing the configuration they are able to receive calls normally like the other agents but they can't make outgoing calls, they will get a busy tone. If the old agents login through the new phones they are able to make the outgoing calls, I...

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