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  • Users: AlfredRock
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  1. AlfredRock

    faulty 1608-i phones restarting

    hi! I've finished implementing an IPO 500 r8.1(81) and 28 of 100 avaya 1608 phones are having this issue the phone boots, read the .bin file then change the screen and when it have to show the "dhcp * to configure" the phone restarts, so I have no option to enter the configuration to try to...
  2. AlfredRock

    Avaya Phones - How to display digits dialed during call

    Hi, A quick question: does anybody knows how to display in the avaya phones the numbers dialed during a call, ie. during an IVR session when you type other options or your account number, etc.. I see them in the softphone, but in avaya and nortel phones the digits in the display remains the...
  3. AlfredRock

    bandwidth over SCN

    Hi Guys, We setup a SCN with 3 IPO and it´s working OK, but we have an issue with the Bandwidth. We select the codec G729 as preferred over the SCN and when we make a call it uses 25kpbs to establish the call, then drop to 6-8 kbps and that's great but when we put the call on hold it ups again...
  4. AlfredRock

    implement IVR to helpdesk ticket software

    Hola Guys! We have a costumer needing to implement a better helpdesk software for ticketing. We intend to use de IVR feature in the IPO to create the tickets directly from the phone. So I want to ask you if anyone of you have done anything similar or if you have any recommendation regarding...
  5. AlfredRock

    Hunt Groups deleted IPO R8.0(44)

    Anyone has experienced that sometimes the HG in the IPO disappear? I have seen this in 2 different sites, but same version.... Have any idea?
  6. AlfredRock

    DTMF Tones not working

    Hi Guys, I have an IPO 500v2 R8.0(44) with 15 analogue lines, have a mix of phone sets Nortel 7316, Avaya Digital 1408, 1416, 9508 and Avaya IP 9641, 9620 and softphones. The problem is with the IP Sets and the softphones when trying to use DTMF: it's not working, it sounds rare and it seems...
  7. AlfredRock

    Making a Call from an outside location using Lines from the IPO (no mobile)

    Hi Guys, I'm new in posting in the forum but it has been pretty useful, since I started working with IPO. I have a problem with a location where we replace an old Norstar with an IPO, the users have the ability to call from outside and using a code so they can get access to a line, then they...

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