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- Users: CallCenterChris
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***referencing a thread*** Changing Reason Code status and resetting
thread959-1592401 Changing Reason Code status and resetting "Time in State" timer Is there any other way to go from one NOT READY reason code to another and have the "Time in State" counter reset on the real time display without having to go back into an idle state or logging off? I...- CallCenterChris
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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Changing Reason Code status and resetting "Time in State" timer
Is there any other way to go from one NOT READY reason code to another and have the "Time in State" counter reset on the real time display without having to go back into an idle state or logging off? I understand that you can just hit the Activity Code key on the phone, enter the new code, then...- CallCenterChris
- Thread
- Replies: 5
- Forum: Nortel: Symposium call center solutions
