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  • Users: IPOLackey
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  1. IPOLackey

    Apple Push Notification not opening the Workplace app.

    Hi Guys, Has anyone come across the Apple Push Notifications reaching a mobile but not actually bringing the app to the front so it can register. Have an intermittent issue where the mobile will ring, but going to answer it doesn't connect. Looking through Sysmon and app logs, as well as...
  2. IPOLackey

    Avaya.com down?

    Anyone else getting a "forbidden" message when trying to hit support.avaya.com or even avaya.com/en ?
  3. IPOLackey

    Fraud case increase. ASBCE and remote workers

    Hi All, With the increased remote workers I'm sure we're not the only ones seeing more and more traffic coming via our SBC's. However it seems there is a new program using a brute-force method to connect to the IPO and start fraudulent calls. These new attempts are showing their SIP UA as...
  4. IPOLackey

    Answering a different call

    Hi Guys, Here's a weird one for you. Have a call centre (no cc software, just groups) that has agents answering each others calls. Scenario is Call 1 comes in and rings on Agent A. Call 2 comes in and rings on Agent B. Agent B press the answer key on their phone and gets Call 1 rather than...
  5. IPOLackey

    Calls Dropping On Hold

    Hi Guys, Having a weird call drop issue on a SE 9.1.12. Scenario is : User answers first call. Second call comes through and the user holds the first and answers this. The second Caller ends their call and this drops the initial call as well. Anyone seen this before?
  6. IPOLackey

    Contact Recorder Error

    Hi Guys, Anyone ever seen an error on Search and Replay saying "Old, Manual or Forged Page Request"? Canne find anything on it and will just tell them to clear their Cookies/Bookmark. Ta.
  7. IPOLackey

    Tempremental Self Admin

    Hi All, Have an interesting one on IPOSE R9.1.7 Self Admin. Users seem to be getting invalid U&P even though they can log into Communicator. Everything is checked on the Self Admin tab and nothing comes up as an alert or an error in the logs. The only way to resolve is to recreate the...
  8. IPOLackey

    Mass Registration issues - 9611 handsets on 9.0 and 9.1

    Hi All, So here we go again. Another interesting issue which I'll have to raise on IPOSS but always worth asking here as well. ;) 9611 re-registration issues after it loses connection to the IP Office. So the scenario is, we run Partner Hosted Server Edition and Normal Server Edition within...
  9. IPOLackey

    One-X Portal allows login, but then no control

    Hey guys, Seems like the day for One-X problems. :-/ We have an issue where One-X allows the user to login, but then is unable to place or answer a call using it, or access voicemail. It updates with call history and message count so seems to be working, just not allowing handset control...
  10. IPOLackey

    Video Softphone Directory Update

    Hi Guys, I'm sorry, I'm sure I've fixed this issue before but can't for the life of me figure it out this time. IP Office Video Softphone on v9.0.200.860, the Directory tab isn't updating at all, not just waiting an hour or 2, it's apparently been months since this particular users directory...
  11. IPOLackey

    B179 not showing Directory

    Hey guys, Been on leave and come back to a weird one. Have a site with 2x B179's. One has the Directory entries showing in the Phone Book and one hasn't. Can't find any reference other than the LDAP stuff. Any Clues? Thanks,
  12. IPOLackey

    VMPro 9.1 Read Only

    Hey Guys, Just a quick heads up on this as wasted an hour of my morning already. On 9.1.0.166 VMPro, If you leave your IPOffice Administrator Security Settings as default (Except the password ofc) You will only get read-only access to the VMPro call flows. You need to go into Security and...
  13. IPOLackey

    VMPro Personal Options 8.1.95

    Hey Guys, Anyone know of any issues with the Personal Options Menu on 8.1.95? Tested the setup on 9.0 and 9.1 and all fine, just 8.1.95 is not working. Anything special with the setup? Thanks .
  14. IPOLackey

    Link to an Avaya IP 500

    Hey guys, Just a quick question. Have a customer who's asked to Link our IP 500 to a KX-NCP500. Can they handle a SIP line or just a H.323 link? Anyone done it before? Thanks.
  15. IPOLackey

    H.323 Link to KX-NCP500

    Hey Guys, Anyone setup a H.323 link between a IP500 and a KX-NCP500?? Just had a request come through for it and checking there's nothing I need to worry about. Thanks,
  16. IPOLackey

    ISDN Failover

    Hey Guys, We've supplied a Ubigate SIP gateway to a customer with a Mitel system. They have one interface of the Mitel with an actual ISDN 30 connected and another going to our Ubigate (Obv. the Mitel just sees them both as ISDN 30 lines) If the internet connection to the Ubigate drops then the...
  17. IPOLackey

    Server Edition Expansion upgrade stuck at 70%

    Hi Guys, Upgrading 9.0.1 to 9.0.4 on a Server Edition with 4 Expansion V2's. The Primary SE is done but the Expansions are all sitting at 70%. Any Ideas?
  18. IPOLackey

    ITZ affecting VM Modules

    Hi Guys, Have a client who has a 9.0.1 Server Edition in the UK with several sites here and 1 over in the US that's been in for almost a year now. All is setup as Centralised voicemail back to the Primary Server. They offer round the clock support and moves around the world to whichever...
  19. IPOLackey

    9608 Random Reboot on V9.0.1.845

    Hi Guys, We're investigating an odd issue at 1 of our sites. 9608 handsets are randomly rebooting. Pretty much sure it's their local network as they have several sites and this is the only one with issues. We found this in the trace and the real question I'm asking is; Does anybody know what...
  20. IPOLackey

    CCR and SQL Server 2008 R2 Licence

    Quick question peeps, Tried looking at the install docs but couldn't see. How many SQL User Licences are needed for CCR? Thanks,

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