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  • Users: jockavelli
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  1. jockavelli

    How to play an Embedded audio source as a 2nd recording on an ACD Path

    Hi I am trying add a second recording to the ACD paths for a call center however whenever i select the embedded source & set the time it asks for the directory number! why does it need a directory number for an embedded source? Can anyone assist me with this, thanks.
  2. jockavelli

    How to configure teleworkers

    I have an employee who needs to work from home, so i would like to set up a teleworker phone for her. Mitel 3300 on MCD v5.0, i have allocated the teleworker phone a number but i need it to be a clone of her office number. The mitel engineers set this up for a couple of our staff but i cannot...
  3. jockavelli

    3300 - How to remove the call on hold notification for ACD agents!

    Currently if an agent in our call centre places someone on hold after 30secs it redials them, how can this be disabled or increased?
  4. jockavelli

    3300 Outgoing calls issue

    Hi Im looking to have all my outgoing calls show as coming from our main number rather than showing everybodys indvidual extension. How do i do this?
  5. jockavelli

    How to remove an assigned number from a 5320 ip phone

    Hi We have just recently had a mitel system installed, however im unsure of how to remove a number that has been assigned to one of the 5320's so that another member of staff can use their current number there. I was under the impression that there was a certain process to be done on the phone...

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