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Hello, I have a 10.1.5 IP500v2 with a PRI and 9608G phones. The 500v2 has a combo card, VCM32 and a PRI daughter card. I am troubleshooting an issue where DTMF tones are not working only when making outbound calls via the 9608s. DTMF works fine when using a butt set in an analog station and...

Hey Guys, I have an odd situation here. We have a server cluster running VMware and includes 2 very beefy servers. There is quite literally nothing else running on this cluster. We have a brand new R11.0.2 server edition that takes 20-30 minutes to boot up. I have the same exact version...

Hey Guys, I have an odd situation here. I have a 10.1.3 system fully set up to use One-X Mobile and Communicator. Communicator works internally and externally without issue. One-X Mobile fully works on the Android (including TLS) but VOIP will not work on the iPhone. I just get the orange...

10.1.2 system running on a 500v2 One-X on a Windows Server Hey Everyone, I have a couple issues that I am having problems with. I have home users utilizing an SSL VPN back to the office. Full access rules are in place for all of the needed ports. These users are utilizing Communicator...

Hello, I have a pretty big problem on my hands with a rather large system. To put it simply, no audio is passing to the voicemail system. Auto Attendants, voicemail greetings, names, the call flows and everything else works. The problem is when you try and leave a message. When leaving a...

10.1.2 will break the feature buttons on 56xx and 54xx phones. The phones can make/take calls but no feature buttons will work. So far we have 2 systems that we have proven this on. Downgrading to 10.1.1 will resolve the problem. Avoid 10.1.2 like the plague...

Hi Everyone, We have a SE that was working completely fine. Out of the blue our One-X service stopped and refuses to start back up. I have surfed these forums and Avaya's site to find nothing of real significance in regards to a fix. A lot of people say to reimage the whole server, others...

Hi Everyone, I have a rather large site that handles a ton of calls. We are looking at 900+ total users, 15 skills based queues, 150-200 queue ageents, and 700 or so recorded stations. This is also a system that handles an absurd amount of calls in a single day with active calls counting...

Hey Guys, I have a situation where GMail relays/servers have begun rejecting specific emails. Specifically, they are rejecting anything that has a comma within the from head. This comma is popped in whenever the inbound caller ID of the call has a comma added. The IPO simply passes the...

Hey Guys, I have an SCN currently set up in a traditional hub and spoke topology. I am adding a new spoke to the SCN and am having a bear of a time getting the trunk to come up. Everything is configured exactly like the other locations, however the hub is 8.1 and the spoke is 9.0 in this...

Hey All, I have an IPO SE 9.1.5 working in tandem with BBX Vuesion. We constantly have random issues with phones going in and out of service, per the TAPI messaging sent to Vuesion. This is causing all sort of mayhem as sometimes the extensions simply never completely re-establish their...

Hey Guys, I know that there has been a lot of discussion about this but I was looking for a black and white answer. Is it universally said to be a great security risk to the IPO if you are using remote H323 phones, even if you are sitting behind a firewall with port forwards in place...

IPO Server Edition 9.1.3 9608 VPN phones which tunnel through a Cisco ASA Hey Guys, I currently have a system which has 100 or so VPN phones that are having some misc issues that I cannot seem to track down. 1 - These phones will not upgrade their firmware. The phones boot and ultimately...

Hey Guys, I want to preface this by saying that I know H323 phones are a bad idea however we are in a place where we are a bit stuck right now. We are doing our best to completely lock down the IPO in every sense. I am looking to add a firewall between an IPO and ISP for the phones to go...

Hey Guys, I just recently upgraded an SE system from 9.1.2 to 9.1.3. We have over 600 9608s running on this system and since the upgrade (2 weeks ago), only about 200 of the phones have upgraded. The phones that have not upgraded, ultimately look as though they are trying to pull the upgrade...

Has anyone made it so that Voicemail pro runs on its own machine separate from the Server edition? I will be migrating a very sensitive customer from a 500v2 to SE in a bit of a 911 situation. I would like to touch as little as possible which is why I would like to retain the existing...

Hey Guys, I will be migrating a 9.0 500v2 to a new 9.1 server edition. Has anyone had any experience doing this? Is there anything specific that I need to look out for when doing this? I am a bit hesitant exporting/importing the config and am considering redoing much of the config manually...

I am having lots of issues with this seemingly not working properly. My understanding is that enabled the "Anonymous" option will ONLY push Anonymous when the SIP URI is set to "Use Internal Data". Unfortunately, I am having "Anonymous" get pushed through all types of URI types. I have two URIs...

Has anyone been able to get an H323 phone properly working through An Edgemarc 4550 or 4700 router? I have the phone currently registered and making calls however I am having an issue with no audio. This obviously would indicate that there is an issue with the RTP ports however I am not 100%...

We have multiple customers coming from 1 single provider which are all having the same issues. They constantly get phantom calls from "cisco" and I cant seem to find a way to block it within the system. There are is no inbound number associated with these calls, only "cisco". I know that...