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  • Users: elightsey
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  1. elightsey

    CMS Supervisor

    I have an issue with the CMS reporting. I have agents that are assigned to a split skill, but are not showing up any reports. We are trying to Log all the calls that the agent receives and calls out( We just want a total count). When I look up the agent or split skill in the reporting software...
  2. elightsey

    Round-Robin and a loop

    I have three extension in a hunt-group with the group type circ, I would like the first extension to ring and if no one picks up, then goto the 2nd extension, and if no one picks up there then goto the 3rd extension, now if no one picks up the 3rd extension it should loop back to the 1st...
  3. elightsey

    Busy Announcement

    When recording an announcement from my station i'm receiving a busy signal when playing it back. My COS assigned to my station has 'Y' for the console permission. I'm using the right FAC code. Even if I use a previous extension assigned to an announcement and try to re-record over it, when I...

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