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  • Users: MrMitel
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  1. MrMitel

    Outbound CLI

    Hi We have a contact centre with 2 agent controllers (MCD 5.0 on ISS) and 4 trunking gateways (MXe controllers MCD 5.0) Agents are required to display various CLIs on outbounds calls, is there a way of doing this? Type 5 presentation has been enabled on the ISDN30 circuits, CPN...
  2. MrMitel

    3300 Music on Hold

    Hi, I am uploading a new MOH audio file (embedded source) and need to keep a copy of the original, I'm guessing I need to use an FTP client to extract this and it will be a .vox file, does anybody know where to locate this file/folder in the 3300, thanks

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