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Hello, I'm looking to setup a way for callers to call in on one of our numbers and then be prompted to enter 1,2,0. Th callers would then be routed to a specific skillset basded on the entry. I don't see a way to actually make this work where the caller can press the button on the phone and...

Hello, I am starting to drop calls randomly and seeing "Line Code Violation" alarms quite often in the BCM. I figure I need to go ahead and run updates and apply patches. I am a rookie with the system and have no clue as to how I should go about getting this done. I of course would backup...

Hello, Just installed the reporting service from a BCM 4.o on a windows 7 machine. Im trying to run the Install Verification Utility but keep getting an error when it comes to the Report Service. The error is saying "Reports Folder not found". I hit "Click here to resolve the problem". Then...

Hello, I would like to be able to have some sort of live agent status screen on a tv in our office. The RCC has the Agent Detail Live Report that looks like it would work, but I am unable to resize the window in order for it to be readable from a few feet away. I have changed the resolution...

Hello, This morning when I went to start the RCC with the IVU I got an error on the last step "Unable to obtain real time data from the BCM after 10 attempts." Ive never seen this error before and I am unable to access RCC now. I have a BCM 4.0 with the latest updates. I've looked for an...