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  1. RocketJTech

    NEC DSX System Administrator Download and Installation

    My laptop has died, and I got a new one. However, when I attempt to install this software, I get the following Message: "The wizard was interrupted before DSX System Administrator could be completely installed" Is this a Windows 10 issue? Has anyone gotten this message before and successfully...
  2. RocketJTech

    9508 - Ringer Disabled?

    Greetings all... I think I just have a bad phone here, but since I've never seen this issue, I thought I'd double-check that I'm not missing something.... Release 11.0 IPO with 9508 phones. A single user was complaining that their phone would not ring (why complain, am I right?). So, I assumed...
  3. RocketJTech

    SL2100 Switching Call Forwarding Destination Remotely?

    Greetings all. I have an unusual request from a customer. I could accomplish this on an Avaya system pretty easily, but that's because I'm far more familiar with that system. Looking for suggestions on an NEC SL2100. The customer has an answering service where they forward their calls by using...
  4. RocketJTech

    Random Calls From VM Box

    Greetings... As, primarily, an AT&T, Avaya, Nortel and NEC guy, I am newly wandering into Panasonic territory. I've taken on a couple NS700 systems, and I recently went through the certification process. I'm having a couple issues that are vexing me, though, and thought I'd reach out to some...
  5. RocketJTech

    Voicemail to Email using Gmail.... is the end near?

    I have successfully setup voicemail to email many times, including using Gmail. However, while attempting to do the same, yesterday, I came across the following statement from Google. This was as I was turning on the feature to enable "less secure apps" to send out mail. "Less secure apps &...
  6. RocketJTech

    Can't Call Certain Exchange from PRI

    Good Morning. I don't have a lot of experience interpreting Monitor Traces and would welcome your input on the following. Situation: Release 11.0 Preferred Edition (VMPro) system with a single PRI. All outgoing calls have worked fine for several years. However, it was recently discovered that...
  7. RocketJTech

    VMPro Service gone after upgrade

    I have my suspicions here, but only suspicions...... I have a 2-system SCN that was running R8.0 until I upgraded to 11.0. The IPO upgrade process has gone well. However, when it comes to the VM Pro upgrades, not so much. I'm pretty sure everything has been by the book, unless I missed...
  8. RocketJTech

    Best Cordless Phone Options for IP Office R11?

    Soliciting advice and recent experience on cordless solutions with IP Office R11.... I have a customer who is a motorsports dealer. He has 3 buildings (Showroom, Service, Repair), which are connected to one another. There is existing WIFI throughout. However, I have no experience with WIFI...
  9. RocketJTech

    KX-NS700 with KX-HDV130 Phones... Name on idle display does not change after changing in system

    I have inherited a customer, which is a school district using a KX-NS700 system with KX-NT553 phones in the offices and KX-HDV130 phones in the classrooms. I have changed names, as requested by the customer, on several extensions using the Maintenance Console. However, the names did not change...
  10. RocketJTech

    Page Across SCN to System B Page Port Won’t Trigger VOX

    Hey Gang… I have a 2-System SCN, connected via private fiber. Both systems are R11.0, using 9600 series phones. System B has a Page Port on a Combo card going into a Bogen UTI312 page port input, with a 600 0hm resistor across the pair. UTI switches are set to “page port” and “VOX”. My issue is...
  11. RocketJTech

    Greetings... I have inherited a cus

    Greetings... I have inherited a customer with a Comdial DXP and Small Office Lite VM. I have been in the business for nearly 30 years, but have never been very deep into the Comdial universe. I am asking for help on the following.... Outside calls ring at 2 extensions in the reception area...
  12. RocketJTech

    DuraFon SIP Help

    Does anyone have a good Job Aid for setting up Engenius DuraFon-SIP phones to IP Office? I have used their 1X phones in the past, but they are no longer available. The SIP version seems like a great concept, but I cannot get mine, with 3 handsets, to register to my IP Office R11.1. I have set...
  13. RocketJTech

    Issue Dialing 911 Across SCN Out PRI

    Greetings Friends, I am having difficulty pinpointing the cause of a 911 issue on an inherited system. The System is a 2-location SCN, with the only trunk being a PRI connected to System A. The issue is that whenever 911 (or 9,911) is dialed from System B, the caller only hears continuous...
  14. RocketJTech

    Abnormally slow upgrade.

    I have been working with IP Office for more than 10 years, and I’ve never had an upgrade process take so long... Upgrading Essential Edition 8.1(64) to 11.0(849). Initially upgraded to 9.0, as per instructions. That went about as expected. However, upgrading to 11.0 took about 3-4 times as long...
  15. RocketJTech

    Additional phone-activated relays needed - Suggestions?

    Looking for suggestions on adding a 3rd (and maybe 4th) relay action, using external devices. Here's the scenario.... I have an existing 2-system SCN, IP Office 8.0 (both systems) Preferred Edition with VM Pro. System A is in one school and uses the onboard relays to lock/unlock 2 doors...
  16. RocketJTech

    Voicemail Pro Upgrade 8.1 to 11.0

    Greetings, It's been a while since I've upgraded an existing VMPro, especially one that I didn't originally install. This one is currently at 8.1, bringing it to the new 11.0. Upgrading the IP Office is not an issue, as I know it needs to go to 9.0 first, and licenses need converted to PLDS...
  17. RocketJTech

    Passing originating CID on POTS lines to Cell Phone

    IPO Rel 10.1 Essential with POTS Lines. My customer, though it is not their central focus, receives some calls from people who may potentially be suicidal. Their AA forwards certain calls to an on-call doctor, and it is imperative that the originating caller id be received on some of these...
  18. RocketJTech

    Cisco SPA112 ATA will not register to IPO Rel 10.1

    Greetings All, I am perplexed. Recent install of release 10.1 trying to connect Analog Station across a network connection using this Cisco ATA, but it will not register. I have followed both Avaya and Cisco documentation to the letter and, when that hasn't worked, I've tried many variations. I...
  19. RocketJTech

    Single 9620 Phone loses functionality while staying connected

    OK... I am looking for known issues, beyond network trouble and/or bad phone.... I have an IP500v2 8.1.91 in a 2-site SCN w/ VM Pro on a VMachine. There are around 150 phones total, mostly 9620 with a few 9608 mixed in. The trouble is with a single 9620 phone, which appears to be connected...
  20. RocketJTech

    I have an interesting dilemma. Prop

    I have an interesting dilemma. Proposing a new IP office system to a customer. The challenge is that there is an outbuilding (about 120' away from main building). In this outbuilding they want a phone and a couple paging horns (in addition to the multiple horns and phones in the main building)...

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