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  1. CaseFile

    CUCM 10.5 Drops SIP Calls on Hold At 5 minutes

    Just found out that when a call over our SIP trunk gets put on hold, it drops at 5 minutes if not picked up before then. It does not happen with calls from our PRI, they can sit on hold all day. Any suggestions on how to get SIP calls to remain on hold for whatever amount of time ?
  2. CaseFile

    Change PRI from QSIG to Primary-NI2

    We currently have a QSIG PRI running into our router and then Call Manager. (went to our old Nortel) I am going to be replacing it with a Primary-NI2 PRI from CenturyLink . Both PRI are B8ZS and ESF. Can I just go through and change QSIG to Primary-NI2 in the appropriate places ? Or do I have...
  3. CaseFile

    No Audio for IP Communicator on SIP trunk

    I am running CUCM 10.5.2 We set up IP Communicator to come in on our VPN. When we try to use Communicator, it works fine calling both directions to phones registered on CUCM. It works calling both directions calling out the PRI connected to CUCM. But there is no audio if a call is placed or...
  4. CaseFile

    How to get Serviceability>CDR records the same day.

    CUCM Version: 10.5.2.10000-5 When I go to Serviceability>Tools>CDR Analysis and Reporting>CDR>Search>By Phone Number I can only see last month's call records. How can I see calls that were made today? We do not have CDR going to anything, I just need to see today's calls for troubleshooting...
  5. CaseFile

    UCCX fails to detect agent is busy on non-CCX line

    Call Manager 10.5.2.10000-5 CCX 10.6.1.10000-39 An agent has a personal line (key 1) and a CCX line (key 2). If an agent is in Ready state, and makes or receives a call on their personal line, CCX doesn't respond to the phone being in use, and will send a CCX call to ring and then go Not...
  6. CaseFile

    3 Remote Destinations pointing to one destination

    We have 3 campuses and each one has a local number for a guy who moves between the 3 locations. He is in the field most of the time, and would like all 3 numbers to call his cell phone, but doesn't want to set forwards so it will ring in his office also. We have a number of people working with...
  7. CaseFile

    UCCX 10.6 Variable Question

    UCCX 10.6 I have queue A and queue B. Can both queues have a variable named 'count', and CCX keeps them separate by the A or B. Or do I have to have different variable names in each script ?
  8. CaseFile

    Changing CUCM 10.5 from IP to hostnames.

    We integrating some new external services, and currently CM and Unity use IP addresses. I need to change CM and Unity to use hostnames. I have found a lot of documentation to change IP address and/or the hostname. I don't need to change what they are, I just need to change from IP to hostname...
  9. CaseFile

    LDAP, End User and Corporate Directory.

    CUCM 10.5 Is there a way to keep End Users acquired through LDAP to not show in the corporate directory provided on the phones.
  10. CaseFile

    SIP 8845 and Line Pickup

    Since the SCCP 8945 is EOL, we have moved onto the SIP 8845. On the 8945, I could set it up so if any line on the phone was ringing, I could pick up the handset to answer the call. But if nothing is ringing on the 8945, and I pick up the handset, I get my prime line to call out on. On the SIP...
  11. CaseFile

    2900 Cube doesn't send REGISTER request

    I m not sure if this is the right forum, let me know if it isn't. We are hooking up a new SIP trunk from Century Link to our CUCM.. All of their demo configs are for a CUBE connection. We are licensed, it says CUBE is enabled, all of the provided name,pws,are programmed. Debug ccsip messages...
  12. CaseFile

    Unity Connection Call Handler Button Presses

    Is there a way to find out how many times the number 3 has been pushed on a Call Handler set up as an AA ? We are currently on Ver 10.5
  13. CaseFile

    Shared Line Display

    I have 2 subs covering 7 sites. Using 894X phones... On one site when a shared line is in use and a second call rings in on the shared line, when the secretary answers, she can see both calls that are in progress on that line. On another site, when a shared line is in use and a second call...
  14. CaseFile

    Initial Speakerphone Distortion

    I have an intermitent problem I have been unable to nail down. On 8941 sets, if someone makes a speakerphone call to another 8941 that answers using speakerphone... For the first approx. 8 seconds of the call, there is a loud distortion, almost like feed back. Then the noise goes away and the...
  15. CaseFile

    Incoming DTMF over SIP

    We have just added a SIP trunk from Century Link, and it is doing everything we need except passing DTMF on incoming calls that is capable of working our voicemail/AA. Outgoing calls work fine, and DTMF is passed outgoing to operate other companies voicemails/AA. I have dtmf-relay rtp-nte in...
  16. CaseFile

    Forced Auth Code between PRI and SIP

    In my converting from Nortel to Cisco... I have had a PRI between the 2 systems, and both systems dialed off site through a T1 on the Nortel. It worked as Cisco -> PRI -> Nortel -> Century Link T1 We now have SIP to CUCM, and the dial out from Nortel through Cisco to SIP works fine. It now...
  17. CaseFile

    VG224 Memory Question

    I need to upgrade the IOS on my VG224. Cisco says the new IOS needs DRAM 128 MB and FLASH 64MB. How do I verify that is available in my system ? show version tells me that 'DRAM configuration is 64 bits wide with parity disabled' But that is all I have found for sure. Any help is appreciated
  18. CaseFile

    Wireless Conference Phone for CUCM

    Can anyone give some feedback on what VoiIP Wireless Conference Phones you use with CUCM ? We have been very happy with the Soundstation 2W, but to continue using that on an ATA, we lose the ability to conference up to 6 parties. Unless you know something I don't about conferencing on CUCM.
  19. CaseFile

    CUCM 8.5 Wallpaper Display Name

    I am adding company logo's for wallpaper on 8941s. I can set them as the wallpaper and it works fine. Under Preferences>Wallpaper> I see my thumbnail, but the name given is the name of the .png file. The existing backgrounds have names that are not the file name. I have modified the List.xml to...
  20. CaseFile

    CCM 6.0 Application Performance Report

    Does the Answered total include the Answered After Threshold amount ? Or are they 2 seperate counts ? For instance...Answered = 12, Answered After Threshhold = 5. Is the 5 included in the 12, or is that 17 calls answered. Some numbers aren't fitting together correctly. (by a lot)

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