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Just found out that when a call over our SIP trunk gets put on hold, it drops at 5 minutes if not picked up before then. It does not happen with calls from our PRI, they can sit on hold all day. Any suggestions on how to get SIP calls to remain on hold for whatever amount of time ?

We currently have a QSIG PRI running into our router and then Call Manager. (went to our old Nortel) I am going to be replacing it with a Primary-NI2 PRI from CenturyLink . Both PRI are B8ZS and ESF. Can I just go through and change QSIG to Primary-NI2 in the appropriate places ? Or do I have...

I am running CUCM 10.5.2 We set up IP Communicator to come in on our VPN. When we try to use Communicator, it works fine calling both directions to phones registered on CUCM. It works calling both directions calling out the PRI connected to CUCM. But there is no audio if a call is placed or...

CUCM Version: 10.5.2.10000-5 When I go to Serviceability>Tools>CDR Analysis and Reporting>CDR>Search>By Phone Number I can only see last month's call records. How can I see calls that were made today? We do not have CDR going to anything, I just need to see today's calls for troubleshooting...

Call Manager 10.5.2.10000-5 CCX 10.6.1.10000-39 An agent has a personal line (key 1) and a CCX line (key 2). If an agent is in Ready state, and makes or receives a call on their personal line, CCX doesn't respond to the phone being in use, and will send a CCX call to ring and then go Not...

We have 3 campuses and each one has a local number for a guy who moves between the 3 locations. He is in the field most of the time, and would like all 3 numbers to call his cell phone, but doesn't want to set forwards so it will ring in his office also. We have a number of people working with...

UCCX 10.6 I have queue A and queue B. Can both queues have a variable named 'count', and CCX keeps them separate by the A or B. Or do I have to have different variable names in each script ?

We integrating some new external services, and currently CM and Unity use IP addresses. I need to change CM and Unity to use hostnames. I have found a lot of documentation to change IP address and/or the hostname. I don't need to change what they are, I just need to change from IP to hostname...

CUCM 10.5 Is there a way to keep End Users acquired through LDAP to not show in the corporate directory provided on the phones.

Since the SCCP 8945 is EOL, we have moved onto the SIP 8845. On the 8945, I could set it up so if any line on the phone was ringing, I could pick up the handset to answer the call. But if nothing is ringing on the 8945, and I pick up the handset, I get my prime line to call out on. On the SIP...

I m not sure if this is the right forum, let me know if it isn't. We are hooking up a new SIP trunk from Century Link to our CUCM.. All of their demo configs are for a CUBE connection. We are licensed, it says CUBE is enabled, all of the provided name,pws,are programmed. Debug ccsip messages...

Is there a way to find out how many times the number 3 has been pushed on a Call Handler set up as an AA ? We are currently on Ver 10.5

I have 2 subs covering 7 sites. Using 894X phones... On one site when a shared line is in use and a second call rings in on the shared line, when the secretary answers, she can see both calls that are in progress on that line. On another site, when a shared line is in use and a second call...

I have an intermitent problem I have been unable to nail down. On 8941 sets, if someone makes a speakerphone call to another 8941 that answers using speakerphone... For the first approx. 8 seconds of the call, there is a loud distortion, almost like feed back. Then the noise goes away and the...

We have just added a SIP trunk from Century Link, and it is doing everything we need except passing DTMF on incoming calls that is capable of working our voicemail/AA. Outgoing calls work fine, and DTMF is passed outgoing to operate other companies voicemails/AA. I have dtmf-relay rtp-nte in...

In my converting from Nortel to Cisco... I have had a PRI between the 2 systems, and both systems dialed off site through a T1 on the Nortel. It worked as Cisco -> PRI -> Nortel -> Century Link T1 We now have SIP to CUCM, and the dial out from Nortel through Cisco to SIP works fine. It now...

I need to upgrade the IOS on my VG224. Cisco says the new IOS needs DRAM 128 MB and FLASH 64MB. How do I verify that is available in my system ? show version tells me that 'DRAM configuration is 64 bits wide with parity disabled' But that is all I have found for sure. Any help is appreciated

Can anyone give some feedback on what VoiIP Wireless Conference Phones you use with CUCM ? We have been very happy with the Soundstation 2W, but to continue using that on an ATA, we lose the ability to conference up to 6 parties. Unless you know something I don't about conferencing on CUCM.

I am adding company logo's for wallpaper on 8941s. I can set them as the wallpaper and it works fine. Under Preferences>Wallpaper> I see my thumbnail, but the name given is the name of the .png file. The existing backgrounds have names that are not the file name. I have modified the List.xml to...

Does the Answered total include the Answered After Threshold amount ? Or are they 2 seperate counts ? For instance...Answered = 12, Answered After Threshhold = 5. Is the 5 included in the 12, or is that 17 calls answered. Some numbers aren't fitting together correctly. (by a lot)