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I have a user that's programmed to forward to CUC after 4 rings. I verified that they are setup correctly in both CUCM and CUC, but the call goes to default message. What can cause this?

Does anyone have informmation on Checking the PRI status on Definity ECS Rel 5, as well as viewing Alarm history

I need to fallover my CUCM Cluster from primary to secondary site for upgrading my VGW IOS. How can this be done manually?

I am replacing a technician that left without any documentation. I have experience with Avaya IP office andd need help with the Administration and MAC for a Definity ECS and Call Center with NICE recording. I couldn't find any manuals for it.

Does anyone have a template or calculation for determine the Level of Effort for the installation and deployment for Cisco Collaboration hardware and software?

Do anyone have a template or calculation for determine the Level of Effort for the installation and deployment for Cisco Collaboration hardware and software?

What is the commands for changing a PRI Serial Interface Switch-type

I have a remote site that all users are not receiving inbound calls. When dialing a phone the caller after a period of time gets a re-order. We have a 2911 router that has a one PRI, the interface is up with no errors The phones register to the main cluster CUCM 8.5. The infrastructure is not...

We have been ask to implement CUCM for a video solution. They have already quoted the following: CISCO SX-80 Codecs CISCO EX-90 Desktop Units DX-650 Video Phones CTS-500-32 Pedestal Units w/ 32inch display. They currently do not have voice for the solution. What would the requirements be for...

We have Cisco Call Manager Express system in one of my offices and have a block of 100 DID numbers that are currently provided by AT&T. The plan is to port them to a new provider. The Circuit has been provisioned and the provided us with 10 test numbers on that circuit. When we plug in their...

I have minimum expreience with Express Unity. One of my customers is having a problem with messages being delivered to users mailboxes. It is interminted. Callers leaves a message in a user mailbox, but when the user checks their mailbox it is not there.

I am having a problem where callers are not able to leave messages on CUME-unity. When the call rolls to voicemail they leave a message, but the MWI is not lighting and there is no message when the user checks. It is intermitten but affects all users. Where can I look for what might be the problem?

A Client is having issues with certain users not recieving voicemails when some leaves a message. It is not happening to all users and is very random. Has anyone experience this problem?

does anyone know how to add and remove users from an Informacast paging group?

How can I capture or monitor traffic on a PRI configured on a Cisco 2951?

I am familiar with adding PRI's to a MGCP VGW, but not on a H323 VGW. I have two 2951 installed with 2 PRI on each. The 2951 are configured as H.323. I need to add 4 additional PRI (2 on each). When I access the CUCM I see the the VGW/H323 but not the interfaces or the ability to add them. Does...

Do anyone have the steps to add a PRI to CUCM 8.x using MGCP or a document that shows the instructions?

I am having a problem with CUC backup. I just inherited the solution, and was told that backups are not working. Where can I get information to begin troubleshooting this issue.

We are setting up a LAB and we current have CUCM and CUCME 8.x. What are the steps to install 10.X. Do we need you get Upgrade disc or can we order 10.X directly.

I am not experienced with CUCME. I inherited a CUCME where some of the phone are not registering and others will not come up. Is there a guide that I can use to troubleshoot this problem?