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  • Users: cruzades
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  1. cruzades

    System SD card failure

    Hi in relation with this thread http://tek-tips.com/viewthread.cfm?qid=1659651 I'm into same boat, though my sd card never failed so far, but thinking of this scenario, it is better to have a contingency for this. With this, is transferring of all my new licenses into new sd card (as back up)...
  2. cruzades

    Invalid SD card fitted, do I need to worry?

    > 8/17/2013 12:01:26 AM 1 Incompatible or invalid SD card fitted: System Hi, It just happened only once, do I really need to worry? TIA.
  3. cruzades

    SIP trunk channels distribution query

    Hi, I would like to know if this is possible: Given = 20 Sip trunk channels Authentication = IP Box = IP Office 500 Release 7.0(12) What we would like to do is: Dedicate the 10 Sip Channels (10 Different DID's) to group #1 and 10 Sip Channels (also 10 Different DID's) to group #2. Once the...
  4. cruzades

    Replacement for a broken SD Card?

    Hi, I would like to know if the replacement for broken SD Card has a fee? how much? TIA?
  5. cruzades

    Sequential Ring Mode - IPO 500, inquiry?

    Hi, if a queue uses a Sequential Ring Mode, and consist of 3 agents; 1. Agent1 2. Agent2 3. Agent3 in that sequence. Case, if agent1 and agent2 are NOT logged-on, box will still ring Agent1 and Agent2 before it actually rings Agent3?
  6. cruzades

    How to split IP Authenticated Sip trunk?

    Here is the scenario: I have this 45 DID from one VOIP Provider: Given: ITSP Domain Name DID's: 45 Authentication: IP I have Line#20 and inputted all the 30 DID's on this line. All DIDs are now working. With the remaining DIDs (15 of them), I have created Line#21, mirrored the SIP Line...
  7. cruzades

    VBScripting in VM Pro, need help

    Hi, I would like to know if what in my mind is possible, I haven't touch this action yet eversince. Here it is: I have 8 Voicemail port, 1 of these is reserved to AA. I would like to create a call flow that will determine "line group" and pass the result to next action. scenario: Incoming...
  8. cruzades

    SIP Line, maximum?

    Hi, Given: IPo 500 7.0(12) Sip Trunk Channel License: 20 I would like to ask if there is a maximum number of entries for the SIP Line? I know the fact that each SIP Line can handle 30 SIP URI, and all the DID will share with the 20 channel license.
  9. cruzades

    IP Office 500 and Chronicall query

    Hi, I would like to inquire if Chronicall can able to detect calls dropped by the agent explicitly? e.g. scenario: Calls --> IVR (VM pro) --> Hunt Group --> Agent (answers) --> Agent (dropped/hunged up the call) Now, my question is, will Chronicall be able to dertermine that state...
  10. cruzades

    CCR Login error "Your account is not configured as a CCR agent, or no longer exists"

    To all who are still using CCR, Have you encountered this error while logging in to CCR as Supervisor? "Your account is not configured as a CCR agent, or no longer exists" IP realease 7.0.(12) CCR release 7.0.1.31 2 Supervisor licenses 2 Wallboard licenses ----------- Restarting the...
  11. cruzades

    CCR Wallboard "Reset Statistics" question

    Hi CCR gurus, I have this setup with 2 Supervisors, 2 Wallboards, statistics are pretty different because I assigned each supervisors which to view at their own wallboards. However, there is a scheduled task to reset the statistics of one of the wallboards, but it also affecting/resetting the...
  12. cruzades

    Packet Loss >90%

    Hi, anyone is experiencing this spike? How did you resolve this issue? TIA
  13. cruzades

    Disabling Menu in IPSoftphone?

    Hi, Is there any way on how to disable "Log out" menu in IPSoftphone? And another thing, how to decrypt its XML file? Thanks.
  14. cruzades

    G.723 or G.729

    Hi I'm thinking of using G.723 for SIP trunks, any thoughts about this? Currently we are using the G.729 but due to bandwith traffic, we are experiencing poor voice quality lately. I'm thinking to change my codec. Thanks in advance
  15. cruzades

    Contact Store - "One or more configuration history records have been altered."

    Anyone is having the same error with their CS? It happens every 1:00:xx in the morning, in which the system is defaultly backing its data. Any thoughts?
  16. cruzades

    query, voice mail port reservation

    Is it possible to reserve voicemail port to a certain groups or user? scenario: 8 VM ports 20 agents = (2 groups of 10 agents) Is it possible to spare 4 for the first group and 4 to other group? Thanks in advance.
  17. cruzades

    IP Softphone, oddity?

    Hi, I would like to know if you guys happened to experienced this thing, calls in (tru hunting) and the ip sofphone was set in AutoAnswer in 1 second, softphone picks up but the call was set to "hold" without touching anything and the agent can't able to unhold it for the button "Hold" is...
  18. cruzades

    Lost Calls prevention?

    hi, To those who are able to maintain avaya ccr, how you were able to zeroed out lost calls? given: 20 trunks 10 agents Group Hunting Automated Attendant ---------------- Scenario #1 Caller initiate the call and after the 1 or 2 rings (this call were not able to reach the avaya yet)...
  19. cruzades

    Little query about VMpro and Lost Calls.

    Hi to all We would like to eliminate the so call ghost-calls or calls that are pre-terminated by the caller so that it won't count to our legit loss calls tru CCR. Flow: VMPro (AA) ---- calls transfer to --- HG (Agents) Setup: IPO 500 release 7.0.12 VMPro (AA) CCR Hunt Group (Agent), Longest...
  20. cruzades

    avaya IP Softphone auto-answer?

    Hi, I'm playing with this IP Softphone's config to auto-answer, but it is not working the way it is expected. Rang agent needs to push the "Accept" button still to get the call. Setup: Avaya IPO 500 Rel 7.0.12 IP Softphone 3.1.2.17 Automated Attendant-->HG (longest waiting) What we wanted...

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