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  • Users: ACISD
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  1. ACISD

    Nmae display when calling from SIP trunk between IPO and session manager.

    Dear Friends, we integrated IPO with Session manager by sip trunk. When we are calling on both side, we don't get the name of the caller, instead we get extension number ONLY. Is possible to get name as well. Thanks in advance.
  2. ACISD

    How can we get peak period for incoming calls to IPO call centre-IPO500-CCR

    How can we get peak calls at any time going to Voice Mail. We were unable to get same on CCR. Thanks in advance.
  3. ACISD

    IPO500 V2 : Erase configuration

    Dear friends, We have installed IPO500 preferred edition for one of our client. CCR,CSCM and voicemailpro all was working fine. suddenly while saving the new user configuration we couldn't ping IPO from both ports(LAn/wan). Then we erase the configuration from DTE port and ping response started...
  4. ACISD

    No name when calling from SIP to H.323 extension.

    Hi, we have recently installed MES for one of our client, Also did integration with their old CM <h.323 trunk>to new CM(MES)<sip trunk> to SM(MES). H323 phones are registered on their old CM. SIP phones are registered on session manager(MES). When calling from h.323 to SIP we can see name on...
  5. ACISD

    9601 SIP phone time display &amp; features

    Dear Friends, We have installed CM5.2.1 and SES 5.2 on s8300D server. 9601 phone is downloading EC500,call forwarding and some other buttons from cm ops but we are having problems with do not disturb,directory features. please advice if 9601 support directory & dnd feature. Also time on 9601...
  6. ACISD

    IPO500 not reachable from othere subnet

    Hello friends, We have IP Office 500 installed for one of our customer & is working fine. IPO & phones are in subnet A.Now we want to install phones in subnet B. But from subnet B we are able to ping phones as well as deafault gateway of sub-net A but not the IPO ip address. To check the issue...
  7. ACISD

    Compatibility of sbm2401b button module with 96xx phones

    Dear Friends, Could you please confirm the compatibility of sbm2401b with 96xx series phones. Guess its not compatible with 9620. Its working fine with 9630,9650 phones. Awaiting help. Thanks in advance.
  8. ACISD

    !416 digital phones with IPO 406

    The 1416 phone we supplied at one of our client is giving some issues.They presently have 5410 digital phones and an Ip office 406 v2 running on release 6.1(12) firmware.The digital stations are connected to the ip office through the digital expansion modules.The issue is that once we unplug the...
  9. ACISD

    Unable to open SMGR webpage

    Hi, For one of our client we are having issue with system manager webpage. I am trying to open https://smgr-ip/SMGR but unable to connect. Have anyone had any issue like this before or can anyone advice solution on this please. We tried sql restart with no result “service postgresql restart” We...
  10. ACISD

    IPO 500 call cenetr- Information announce,ment about call recording to

    Dear Friends, How can we restrict the informative announcement that your call will be recorded for security or quality purpose before agent answers the call on ip office 500 call center set up? Thanks in advance.
  11. ACISD

    BCMR_D client on seprate system

    Hi, I have installed BCMR-D server and client on windows 7 system. Both are working fine. I want to install another client on team leader desk to pull the reports. But while connecting to server getting time out error. We have only one client license & we are able to ping the server and client...
  12. ACISD

    9601 SIP feature button

    Hi Team, Do we need any settings on cisco router to download feature buttons on 9601 sip phones.We cant see any feature soft key after scrolling right nav. key on phone. SIP phones are working fine & craeted on both ses and cm Thanks in Advance.
  13. ACISD

    How to set country code as prefix on SIP trunk..IPO500V2

    Dear friends, Could you please advice How to set country code as prefix on SIP trunk..IPO500V2. Currently we need to dial country code for local calls which we want to avoid. Call suppose to go out after dialing only number & IPO will attach prefix (country code) with called number & forward on...
  14. ACISD

    9608 phones with IPO500 V2

    Hi Team, 9608 phones are not registering with IPO 500 V2.Where 16xx series phones are working fine. IPO v2 SW version is 6.1(20) 9608 phone firmware is 6.0 service pack 4.1 Is it known issue? Please advice. Thanks in advance. ACIS-D
  15. ACISD

    LDAP-Active directory integration ; 96xx phones cm 5.2.1

    Hi guys, Could you please help me to integrate LDAP Active directory with 96xx phones. set up is s8300 cm 5.2.1. We want to search the contacts from 9608 & 9630 phones. Please advice the procedure how this can be achieved. Many thanks in advance.

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