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  1. thesiscokid

    Call flows in Nupoint

    Hi there, I am using some call flows in Nupoint, the options point to ACD paths with ACD groups which all works very well. The only problem I have is that I have set the interflow dialling list to dial back into the Nupoint to the mailbox of the Path. So in my senario I have a path of 8401 with...
  2. thesiscokid

    Auditor Control and Inspectors in CCM 7

    Good Morning, Within Contact Centre Client when I try to use either the inspectors function or the Auditor Controls for event replay there appears to be no data, I have checked the SMDR settings on the 3300 and the real time is working, I'm just wondering if it is pulling the data from the SQL...
  3. thesiscokid

    CCM reports from deleted user

    Hi there, Does anyone know the easiest way to get call reports from a user that has been deleted from YSE? If I run voice reports then any historic reports for this user dont appear in either the group reports by agent or the user themselves dont appear in the list of agents. I would have...
  4. thesiscokid

    No video for external users

    Bit of a newbie on here so am fishing for some help :) One of my customers is claiming that when they set up a conference on MiCollab external users arent getting the option to join via Video. I have checked that the URL option in the email is ticked and that there are licences. But I cant see...
  5. thesiscokid

    Changing From Full service to IP Device Only

    Evening all, I have a bit of a quandry, but first a bit of background, we have a large clustered network 90% on MCD5, therefore the user and device config is shared and therefore is packed with over 8000 entries. We have a site that was on MCD4 during the dark days when a hotdesk device and...
  6. thesiscokid

    IP Device only resiliency

    Morning, I have a number of IP device only 5340's that I want to make resilient to another site, however the option for secondary element is greyed out, they are used for ACD log in phones. So my question is, do I need to make them full and therefore use a licence for each one just to enable...
  7. thesiscokid

    Name display from directory

    Hi, Having trouble with the directory names displayed on screens, we have a large phone book with lots of users however in the directory it is presented as surname, firstname but when they make calls it is displayed on the phone as Initial. Surname. How can I get it to display the same thing as...
  8. thesiscokid

    Virtual numbers presented on keys

    Bit of a newbie to NEC and using NOC. I am trying to find out which phones have a key presentation of a virtual number (multicall key) I am able to add and remove them using the station assignment in Matworks but I need to discover which other phones the number is presented on. Any help would...
  9. thesiscokid

    Device only on 5212

    Hi there, We have hundreds of 5212's that are used by hotdesk users, since we have upgraded to MCD 5 we have been looking at clawing back some of the licences for these. I can change all of the 5212's to device only's. However, here is the problem, previously I had programmed up a key as a CDE...
  10. thesiscokid

    Zeacom date and time announcement

    Hi there, I'm a noobie and need some help with a Zeacom server being used as VM platform for NEC Philips phones. I need to get it to announce the time and date of the messages left for the users. No doubt it is a tick box or something simple but could someone please tell me how to do it...

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