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  • Users: AlexLD
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  1. AlexLD

    UCM in an SCN, irrational fear?

    I've always tried to stay away from the UCM for some reason but now I have a site that has a server failure and they have decided they don't want to have a physical server there anymore. My options are to run the VM on their central VMPro Server over the 1.5Mbps WAN link or to get a UCM for the...
  2. AlexLD

    DSI Exception on IP 500 V2 with R9.0.3.0 build 941

    After upgrading to R9.0.3 from R8.1 on June 22 I've had a DSI Exception three times in somewhat short order. Anyone seen this issue with 9.0.8 build 941? I have a second IP500V1 system that has crashed once since this update with the same address reference addr=00000014 which leads me to wonder...
  3. AlexLD

    CCR Upgrade from 8.1 to 9 causes Ajax error

    After upgrading CCR to R9 I'm getting the following error in the web browser when trying to go to http://xxx.xxx.xxx.xxx/CCRWebClient Configuration Error Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific...
  4. AlexLD

    Cheapest way to get visual queue status

    So we finally upgraded to R9 only to discover that one of our sites was using Phone Manager Pro running on a large TV to display a bar representing the number of calls in queue. Of course R9 broke Phone manager Pro and therefore the manager is hopping mad because they are too cheap to CCR or...
  5. AlexLD

    System Monitor Filters

    I finally resolved my issue (corrupt firmware file) but for future reference, what are the minimum filters required to monitor just the upgrade status? Is it just PRN or is more required? (Digital phones only)
  6. AlexLD

    IP Office coexisting with a wireless phone

    One of our executives needed a new phone system in his house so I installed an IP Office system for him. The system is running in Essentials Edition mode, R8.1. Now the fun begins. The user didn't want to give up his Panasonic wireless phones and use the Avaya DECT handsets. So the way this is...
  7. AlexLD

    Call Status and SoftConsole

    I know that Call Status is the spawn of satan, but I have a user that I cannot wean from it. (Since she is the COO it's just not an option to deny her access to it either). Has anyone out there run the combination of Call Status and SoftConsole on Windows 8.1? Everything works fine except for...
  8. AlexLD

    Xima Chronicall

    So.. I posted yesterday trying to find a reseller for Xima Chronicall in the USA (I'm in California) and ze post was deleted. Did I violate some rule I didn't know about? It didn't fall under promoting or selling as far as I could tell... If this is verboten I'll just call Xima for a reseller...
  9. AlexLD

    DECT 4000 Series phones

    I can't seem to find any information on whether the DECT 4000 series phones are supported on IP Office. I assume that it's a "no" but I wanted to be sure. Anyone know one way or the other?
  10. AlexLD

    Essentials Edition Voicemail

    I'm fairly well versed with IP office and have been installing and maintaining IP Office systems for the company I work for for 11 years but all of my time has been with what they now call the Preferred Edition. Our owner has decided he needs a phone system in his home so we got an IP 500V2 in...
  11. AlexLD

    Speakerphone recommendations

    Anyone have any good recommendations for a conference room speakerphone for the IP Office. We're running 8.1 if that makes a difference. We have used analogue and SIP Polycoms in the past and I'm checking to see if there are any other good options out there for us? What have you guys used in the...
  12. AlexLD

    Networked Messaging RFA and R8.1

    I am having a memory lapse, is the Networked Messaging RFA obsolete in R8.1?
  13. AlexLD

    Possible faulty DSP in PRI24 card

    I am having the strangest problem with a IP400 PRI24 card in a legacy card carrier on an IP500V2 running 8.0(44). Calls complete without issue and the call quality seems fine except that the DSP appears to be recognizing DTMF tones twice. So the caller calls in, VM Pro answers, the user dials...
  14. AlexLD

    Voicemail: Distributed, Remote, Not registered, Uninitalised, Alive

    Ah the joys of distributed voicemail. We've been using it for ages since we were one of the original beta sites for it but not it is broken. While our ticket with Avaya works its way up the chain of support there I thought I would see if anyone has any ideas here. We were running VMailPro...
  15. AlexLD

    Clock slips

    We are getting regular clock slips one our PRIs connected to one of our IP500 systems. Here's the detail. We had a 406V2 and it has slips from the very beginning, the carriers fiddled and it was reduced to on occasional slip. We replaced the 406 with a 500 about 2 years ago and all was well...
  16. AlexLD

    Polycom IP7000

    We just bought our first SIP phone, a Polycom IP7000. I created the user, extension, setup the config on the Polycom and it registers without error. However the extension rings busy when you try to call it. The SIP phone can dial out without a problem, transfer calls, conference, etc without...
  17. AlexLD

    QoS Settings

    So right now we have told our MPLS provider to give the highest priority to RTP traffic from our IP Office system to our 7 other IP office systems in our MPLS (and vice versa). Thre is obviously something wrong with the setting because when we question the performance we were told the following...
  18. AlexLD

    R8 beta anyone?

    Anyone else participating in the R8 beta? We just upgraded all of our systems but weren't able to snag any of the new hardware in beta.
  19. AlexLD

    CCR Port

    Anyone recall what port the Silverlihgt CCR Wallboard client uses to communicate with the CCR server? We upgraded our Symentec Endpoint Protection software and it's broken all the wallboards because it erased any exceptions the Windows Firewall used.
  20. AlexLD

    R7 RFAs

    My memory is bad, with Release 7 do we still need the networked messaging and voice networking channel RFAs for distributed VMPro and SCN? Avaya's product matrices always give me a headache.

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