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Hello community, CM: 10.1 AES: 10.1 We have been running a recording application (formerly known as CallCopy) that utilizes DMCC for its recording channels and TSAPI to monitor the recorded stations for call events. We recently have stopped recording calls and, through our investigation, have...

We recently started seeing a different behavior for the way calls ID to an agent after reaching them via a station that covers to a VDN then queues to a skill. The expected behavior in this situation is the agent will see the VDN name on their phone display and hear a VOA for that VDN. Now the...

We are on CM 8.1.0.890 and our call center has requested to start a pilot program for agents to use auto answer. I have tested with h.323 J169 and one-X Agent. Our normal setup is auto answer on the station set to none and agent set to station. With no changes to the agent or station auto answer...

I'm not sure if this is related to our 8.1 upgrade completed recently, but CMS (v18) is showing agents with a role of "ROVE". I believe this previously said BKUP instead. What is ROVE? I cannot find any documentation on the differences between BKUP and ROVE.

I am trying to find a way to force a one-X Agent application to not use wideband audio codecs. I have found registry settings labeled 'bWideband' and 'bEnableWidebandAdjuster', but changing the values seems to have no effect on the codec used for calls. I am trying to avoid changing codec...

We have run into an odd situation with one of our physician practices that we have recently moved onto our Avaya CM 6.3 (R016x.03.0.124.0) system. The practice's old main number was forwarded (long distance) to a DID on our CM. That DID is set up as a VDN and gives a menu with a few options and...

My searches turned up this previous thread, but that didn't pan out any good solutions for the newer messaging version. Can anyone point me to a solution for searching the "Additional Extensions" field in a user's mailbox. I attempted to search through the Measurements (Storage) link in the...

I'm pretty new to the Avaya world, having begun swapping out our 12k lines from a CS1K to Avaya CM 6.3 about 1.5 years ago. We have built up a pretty large public unknown numbering table over the course of our roll-out. When I display the public unknown table, it is sorted by extension. Is there...

My company recently bought out another and with it we have gained ownership of a Callpilot 201i. I logged in to try to build an application in App Builder at the location and received an error that we had reached the limit of applications allowed. There are currently 15 applications in service...

We are playing around with moving to a VAL based MOH source. Everything seems to be running fine except for one small inconvenience. Whenever we break MOH in a vector for an announcement or a staffed skill check and then return to "wait hearing music", the music is restarted. Is there any way...

I have been trying to troubleshoot an issue that has popped up in a few of our applications recently and was hoping for a bit of guidance. Callpilot Info: Server: 1005r Release: SU 11 5.01.01 w/ PEPS CPSECPEPSP2S, CP0501SU001S, CP501S01G08S, CP501S01G09C, CPSECPEP015S App Builder v. 5.01.01.02...

Hello We have a ~200 phone call center running 1150E's with the latest firmware (C27C8Q) on a CS1K running 7.5. The phones have been very reliable and we are just now replacing our first phones after around 4 years of use. The batch of phones we just received from the vendor as replacement...

We have a few 1150Es that have experienced an icon showing up on the screen that I cannot find noted in any documentation. It is a phone inside of a circle with a downward arrow coming from the circle. It populates in the lower left hand corner of the display (just above the left-most softkey)...