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  • Users: Dynabass
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  1. Dynabass

    Single vector with 2 hunt groups.

    Hello all, My company has two call center groups that share one of our hunt groups for a shared task. However, each group is judged very differently on their stats through CMS, regarding acw and aux. Since we need the vdn to be a single point of contact for this task, I cannot just create...
  2. Dynabass

    Issue with one user, two mailboxes, indicator light, delayed messages

    I need a bit of help with one of our voicemail users complaints. Here is the issue and my research so far: Issue: She is complaining that she is not being notified via the indicator light on her 9620 phone when she has voicemails waiting, or at least there is a delay in notification. Research...

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