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  • Users: ctaylorrm
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  1. ctaylorrm

    Call forwards not working

    Hi all, Hopefully someone will be able to help me with this, I'm quite stuck. I have a customer with a Mitel 3300 and one 5550 console as their primary reception phone and a 5312 as their secondary reception phone. The issue I'm having is as follows; Basically a call should come in, ring the...
  2. ctaylorrm

    DDI Voicemail

    Morning All, I have just been made aware that none of our DDIs assigned to user's extensions are going to voicemail when not answered/busy. I thought it would have just picked up the settings from the extension but obviously I was wrong in thinking that! Setup is: Mitel 3300 DDI Sys Speed...
  3. ctaylorrm

    Accounting incoming calls Mitel 3300

    Hi All, I'm trying to get a cheap call accounting peice of software (MiStats) to pick up calls coming in through the main number and have not had much success so far. Calls coming through other trunks to DDI phones are picked up but nothing those coming through the main number. The set up (as...
  4. ctaylorrm

    Mitel 3300 Call Logging Software

    Hi All, I'm just looking for some advice regarding call logging software, I have a customer that requires the following information from their Mitel system: Mitel 3300 and the reception has 3 5550 ip consoles. Ability to monitor incoming calls, particularly, which of the 5 options people are...
  5. ctaylorrm

    Incoming Auto Attendant message being cut off!!

    Good Morning, Hopefully someone will be able to help with this... I have a Mitel 3300 with 3 5500 consoles in the main office that I support for a customer. When a caller phones the main office number they are presented with 3 options. 1 For finance 2 for absence Hold for any other business...
  6. ctaylorrm

    Mitel Call Accounting Software

    Hi All, I hve been tasked with finding some call accounting software for a school that I support. The solution they have is a Mitel 3300MXe with 3 5550 consoles for the main office and the majority of the 100+ handsets being 5304s. When a caller calls the school they first hit the Auto...
  7. ctaylorrm

    Mitel 3300 handling incoming calls

    Hi All, I have very little knowledge regarding Mitel VoIP solutions however one of the sites I now support has a full Mitel system. Basically when an external call comes in the caller is presented with 3 options: 1) Press 1 for absence. 2) Press 2 for finance. 3) Stay on the line for all other...
  8. ctaylorrm

    Change timeout to voicemail

    Hi All, We have a Mitel VoIP system at my site, with a 3300MXe controller. I have been asked by a member of staff here to change the length of time the console phones in the office will ring before diverting to voicemail to give them more time to answer the phone. I have had a look through the...

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