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  • Users: hartlm
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  1. hartlm

    Avaya Agent for Desktop Stats Console

    Hello Is anybody using the Avaya Agent for Desktop and can you confirm if the Stats Console can display the skill name, not just the number, e.g. 'Highways' instead of 'Skill 1'? We are looking at the Agent for Desktop as a replacement for our CMS Wallboard queue stats displays, which are very...
  2. hartlm

    CM6.3 not accepting inbound internal calls not using the access code

    Hi My organisation uses 3 different phone systems (don't ask), and I look after the Avaya platform. The estate outside of Avaya is being modernised, and as part of that they are getting rid of the MD110 gateway that links Avaya to the other platforms. This also means that the '26' access code...
  3. hartlm

    Queue caps not working as expected

    I have the following set up in a queue. It is designed to restrict the number of callers who can queue to a skill towards the end of the day: 01 wait-time 1 secs hearing ringback 02 queue-to skill 4 pri m 03 goto step 33 if calls-queued in skill 4 pri m > 99...

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