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  • Users: efm2003
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  1. efm2003

    CCAD doesn't show target skillset

    Hi,all! We have Nortel CC 6.0 in the office. CCAD always showed skillset name for inbound calls. But some day it stoped to do it. I reviewed scripts - there are strings: IF NOT OUT OF SERVICE contact_skillset_cv THEN SEND INFO DIW_AppID_gv DIW_TAPI_String_gv, contact_skillset_cv QUEUE TO...
  2. efm2003

    Call-By-Call statistics shows 2 identical call in different way

    I have Nortel CC 6.0 with MPS500 IVR in our office. Below a problem. 2 calls in different time are blind transfered by IVR to one CDN 72731 binded to the skillset Inform. There is always a logged in agent in this skillset. No difference between the calls, they go through the same scripts Master...

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