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  • Users: SPM1988
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  1. SPM1988

    Communication Manager Messaging integration with Micrisoft Exchange

    Dear all, Please provide me the configuration details for Communication Manager Messaging integration with Microsoft Exchange. Regards, SPM
  2. SPM1988

    ACR 11 with AACC 6.3 issue

    Dear all I am facing couple of issues with ACR 11.0 integration with AACC 6.3. All the calls to the agents (both Skillset & Internal calls)are showing as recording.The skillset calls and extension calls are listing when i go to the replay option but i cant play the skillset call recorded file...
  3. SPM1988

    IP Office Screen POP app

    Greetings, I have an IPO 500v2 R6.0 installed on a customer location. I want to set up a Screen POP application, so whenever a call comes in to a hunt group or user the application will POP with customer details if the CLID matches the database. I have applied the CTI Link Pro license in IPO...
  4. SPM1988

    Call Center Requirements

    Hi all, I need to set up a call center with 5 agents, 1 supervisor and reporting. I have existing CM 5.2.1 duplex servers. Please advice me to get the required licenses and other components. Thanks.
  5. SPM1988

    BCM 200 shutting down some services frequently

    Hi all, I am getting the following alarms and some of the services are stopping frequently, 52006 Critical **ERROR** Received EMS_EVENT_CONNECTION_LOST from MSM;MPS service aborted Contact your local support group. 53004 Critical Mgs:: Shutting down due to MSM communication failure Contact...
  6. SPM1988

    BCM 200 4.0 Resets after power failure

    Good Day, I am facing an issue with BCM 200 4.0 system, whenever a power failure occurs the system resetting the DNs to last cold reset state. The other configurations are remains unchanged (line assignment, capabilities, preferences & restrictions). Best Regards, SPM1988
  7. SPM1988

    BCM450 R1 with Right Fax

    Hi all, I have a BCM450R1 networked with Rightfax server.I am getting Cause: Interworking, unspecified from BCM450 while receiving a fax call.But the outgoing faxes are working fine. Any idea? Thanks.
  8. SPM1988

    CM 5.2.1 Old CDR reports

    Hi, We are having a CDR system with CM 5.2.1 and working fine.Two days back there was a power failure. After that we are missing the reports of two days from the CDR Application. How can we get those missed reports from Avaya CM. Best Regards, SPM
  9. SPM1988

    One-X Attendant Echo

    Hi all, I am getting echo on calls to One-X Attendant console R3 Can anyone help me on this issue?
  10. SPM1988

    Avaya Console

    Hi all, How to enable simultaneous ringing in avaya attendant console. I have two One-X Attendant consoles installed and the client need all the consoles to be ringing when a call comes. Thanks.
  11. SPM1988

    Avaya CM with third party voicemail

    Good day, I have a CM with a third party voicemail, i want to know how to route the calls to voicemail. I have done this already through voicemail huntgroup and coverage path.But it is making a delay to answer by the voicemail system.The extension rings a single after the phone displays "to...
  12. SPM1988

    ACM tie with RightFax

    Good Day, I have configured h.323 trunk between ACM 5.2.1 and RightFax. The tie trunk is inservice/idle state. But I cant dial outgoing calls, the incoming fax calls are working fine. The followings are the trace result with Codec Set G.711MU and G.711A respectively...
  13. SPM1988

    G450 DHCP Pool Deactivate

    Hi all, How to deactivate the DHCP pool in G450? Regards, SPM1988
  14. SPM1988

    Caller ID Issue

    Hi all, I have connected two analog trunk lines to MM714B module with Caller ID.But I'm not getting Caller ID from one of the Line.Its working fine if I connected directly to an analog phone with Caller ID.Both of the lines are at the same Trunk Group.The particular line is not working on any...
  15. SPM1988

    9621 Bridged Line issue.

    Hi all, Please help me on the following issue, I have 9621 configured as bridged appearance of another user.No other buttons are programmed even its own call appearance buttons.The issue is 9621G Phone does not pick up the line automatically, while receiver pickup or pressing spk phone button...
  16. SPM1988

    9611 and 9621 Screensaver Question

    Hi all, How can I set different Screensaver files on 9611 and 9621 with same FILE SERVER and 46xxsettings file ? Thanks.
  17. SPM1988

    B159 USB not detecting

    Hi all, I have installed a B159 with IPO 500 7.0, the problem is i cannot use the usb cable for VoIP call (Its not detecting on my PC).Can anyone help me on this? Thanks.
  18. SPM1988

    BCM50 Logs help !

    Hi, How to retrieve the system/services restarts reasons from BCM50 logs Thanks.
  19. SPM1988

    Need help on IPO 500 7.0

    Hi, Can anyone help me to resolve the following field issues? 1. voicemail vecation greeting and diversion to other destination 2. External CFWD CLID on Extn 666 (showing 600 instead of 666) 3. Delta server s/w support on rel 7.0(5) 4. Voicemail remote access thanks.
  20. SPM1988

    Prefix on 4625 phones

    Hi all, How to remove the prefix from 4625 IP phone because whenever the user dials from missed calls or received calls TAC (9) get inserted on such calls.This prefix (9)is already inserted on incoming calls inorder to dial from received calls on other phones(1600 series phones).This is...

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